- Actions and triggers integrations execute connector actions inside workflows.
- Knowledge base connector integrations bring content from external systems into a knowledge base.
- Agent desktop integrations hand off conversations to a live agent desktop.
- Channel integrations deploy agents to messaging, voice, and other user-facing surfaces.
Actions and triggers integrations
Use the Integration node in a workflow to execute connector actions, such as sending a Slack message, creating a Jira issue, or requesting approval by email, during workflow execution. Each integration exposes a set of authenticated actions that you configure as workflow steps.Knowledge base connector integrations
Connectors bring content from third-party systems into a knowledge base so agents can retrieve it during conversations. Setting up a connector requires authentication credentials, content and filter selection, field mapping to the knowledge base schema, and access permission configuration.Agent desktop integrations
Agent desktop integrations hand over an Artemis conversation to a live agent working in a contact center or service desktop.Channel integrations
Channels connect deployed agents to the surfaces where users interact, including your own apps, voice calls, messaging apps, webhooks, and other agent frameworks. A channel always binds to a deployment in a specific environment. Configure deployments first, then add channels.
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