Back to list of all release notes This document provides information about the latest feature updates and enhancements introduced in Search AI of AI for Service (XO) v11.x releases. For previous updates, see release notes of 2025 and 2024.Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
v11.24.1 May 9, 2026
Patch Release This update includes only stack upgrades and bug fixes.v11.24.0 April 25, 2026
Minor Release This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.Connector Enhancements
Jira: Multi-Profile and Sync Enhancements
Jira connectors (Cloud and On-premises) now support multiple authentication profiles within a single app, enabling multi-account sync. Incremental (delta) sync improves performance, with enhanced RACL handling including cleanup on profile deletion. Learn more →Confluence Cloud: Multi-Profile, Sync, and Attachment Enhancements
The Confluence cloud connector supports multiple OAuth profiles, incremental sync, improved RACL handling across profiles, and standard filters for flexible ingestion. It also enables indexing of attachments (PDFs, documents, spreadsheets, presentations, and images), which are searchable and used in response generation. Learn more →Amazon S3: Real-time Webhook Support
The Amazon S3 connector now supports real-time processing of Amazon S3 event notifications via SNS, keeping content up to date and reducing the need for frequent syncs. Learn more →Github: Extended File Support
GitHub connectors (Cloud and On-premises) now support ingestion from an expanded set of file types: md, mdx, mdoc, mdc, rst, adoc, asciidoc, txt, xlsx, xls, and html, in addition to Issues and PRs. Learn more →v11.23.1 April 11, 2026
Patch Release This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.Click Analytics for Answers and Search Results
Search AI now supports click analytics for citations and search result links, enabling tracking of user interactions across answers and search results. The system captures detailed click metadata, including source, document, and timestamp. This feature must be explicitly enabled through advanced configuration. The Analytics Export API can be used to export all data. For aggregated insights, the Click Analytics API offers metrics such as time-series trends, average click statistics (clicks per search, chunks clicked, total searches with clicks), average click position, click position distribution, and top queries with no clicks. Learn more →Connector Enhancements
Multiple connectors are updated to improve flexibility, content coverage, and access control.- Confluence Server: Now supports multiple authentication profiles, allowing connections to multiple instances.
- Slack: Adds support for indexing Canvas (Quip) documents as file-based content using the markdown extractor.
- GitHub: Prevents unnecessary ACL sync triggers from webhook events, improving performance.
- ServiceNow: Improves runtime access control handling for more accurate permissions and synchronization.
- All Connectors: Introduces author-based filtering in search results, allowing users to refine results by content creator.
Configurable Token Encoding Model
Search AI now supports configurable Token encoding models to improve token counting accuracy. New apps default to the GPT-4o (o200k_base) encoding model, while existing apps continue to use their current encoding. The model can be updated via advanced configuration. Learn more →v11.23.0 March 28, 2026
Minor Release This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.Automated Email Notifications Support
Search AI now supports email notifications for running jobs, providing visibility into web crawls, connector syncs, and training operations. Configure notification recipients to receive alerts for job start, success, and failure, along with direct links to the application. This reduces manual monitoring and improves coordination across teams. Learn more →Ingestion from Spreadsheets
Search AI now supports ingestion of .xlsx and .csv files. It converts spreadsheets into structured and searchable content using the Markdown extraction model. It supports multi-sheet extraction, table handling, and formula results. It doesn’t support pivot tables, charts, cell formatting, aggregations, and .xls files. Learn more →Connector Enhancements
New Connector for Bigtincan
Search AI now supports Bigtincan connector that lets you ingest training and sales content, including documents and presentations. This expands the supported content ecosystem and improves the discoverability of sales knowledge. Learn more →New Connector for Invision Community
Search AI now supports Invision Community connector that lets you ingest forum topics and posts from your community instance. This expands the supported content ecosystem and improves the discoverability of community knowledge and discussions. Learn more →New Connector for Wolken Service Desk
Search AI now supports Wolken Service Desk connector that lets you ingest knowledge base articles and support cases from your Wolken instance. This expands the supported content ecosystem and improves the discoverability of service desk knowledge and ticket history. Learn more →New Connector for YouTube
Search AI now supports YouTube connector that lets you ingest video metadata, descriptions, and transcripts from your YouTube channel. This expands the supported content ecosystem and improves the discoverability of video content across your library. Learn more →SharePoint Enhancements
Search AI now supports folder-level syncing in the SharePoint connector. A new All option, introduced in the Advanced Filters, lets you apply a single filter rule across multiple objects, allowing for granular content ingestion. Learn more →v11.22.1 March 14, 2026
Patch Release This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.Download Documents Synced Via Connectors
Users can now download a CSV of synced documents from their connectors. This helps the users audit sync status, analyze metadata, and troubleshoot issues. The Download Document List option exports the filtered document list, with RACL enforcement ensuring users can only download documents they are authorized to access.v11.21.1 January 31, 2026
Patch Release This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.Streaming Support for Search AI Answers
Search AI now streams LLM-generated answers in real-time, displaying responses token-by-token as they’re generated. This creates a more interactive experience and reduces wait times for longer answers. To use streaming, use the new default streaming prompt or add streaming options to your custom prompt. Note that streaming is not available for API-based responses and is currently supported only for OpenAI and Azure OpenAI models.Webhook-Based Content Updates
Search AI now supports webhooks for near real-time content synchronization with Confluence Server and ServiceNow. Webhooks capture create, update, and delete events directly from these systems, ensuring content stays up to date between scheduled syncs and improving indexing efficiency. Note that this update doesn’t support syncing user information for updated content and Confluence spaces.v11.21.0 January 17, 2026
Minor Release This update includes enhancements and bug fixes. The key enhancements included in this release are summarized below.Export and Import Search AI Apps via Public APIs
Search AI now supports app configuration export and import via public APIs, enabling easy migration and backup. Users can initiate an app-export job and track its progress using the job-status API, which returns the download URL for the exported JSON file upon completion. For imports, users can upload a config file and then programmatically trigger an app-import request. This capability allows admins to efficiently replicate configurations across apps. Supported configurations include chunk processing stages, advanced configurations, business rules, search results config, answer generation settings, and answer retrieval configuration.Github Connector Enhancements: Support for Multiple Auth Profiles
Search AI now supports ingesting and indexing content from multiple GitHub organizations using the same GitHub connector with multiple profiles. Key Features- Add multiple GitHub authentication profiles, each representing a different organization.
- Filters and Manage Content configurations are maintained separately for each organization.
- Permissions, Content Types, and Sync Schedules are shared across all GitHub authentication profiles.