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Back to Search AI connectors list Invision Community is a community platform used by organisations to host online forums, discussion boards, and member communities. You can configure Search AI to connect to your Invision Community instance to enable users to fetch query results using forum topics and posts from your community.
SpecificationDetails
Repository typeCloud / On-premises
Supported contentForum Topics (Threads) and Posts
Content filteringYes (forum selection and sync scope filters)
RACL supportYes

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Authorization Support

Search AI supports API Key-based authentication for communicating with Invision Community. Authentication requires a Base URL pointing to your community instance and an API Key generated from your Invision Community admin panel.

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Integration Steps

To configure Invision Community as a content source, complete the following steps.
  • Configure the Invision Community connector in Search AI
  • Set up Permissions
  • Configure Content Scope
  • Schedule Sync

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Step 1: Configure the Invision Community Connector in Search AI

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Prerequisites - Obtaining an API Key

Before configuring the connector, generate an API key from your Invision Community admin panel:
  1. Log in to your Invision Community admin panel.
  2. Navigate to System > REST & OAuth > API Keys.
  3. Create a new API key with read access to forums, topics, and posts.
  4. Copy the generated API key for use in the connector configuration.

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Configuring the Connector

Go to Connectors under the Sources page and select Invision Community. On the Authentication tab, enter the following details and click Connect.
FieldDescription
NameA unique name for this connector instance.
Base URLThe root URL of your Invision Community instance (for example: https://community.example.com).
API KeyThe API key generated from your Invision Community admin panel.
Once successfully authenticated, the status shows as Connected.

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Step 2: Set Up Permissions

Go to the Permissions tab to configure access control for the ingested content. The following options are available.
  • Same users as in the source system (Restricted Access) - Applies RACL-based access control. Permissions are enforced using platform/RACL configuration. Note that permissions aren’t continuously auto-synced from Invision Community; any permission changes in the source system must be updated manually via RACL configuration.
  • Everyone (Public Access) - All users are granted full access to the ingested content, overriding any previous restrictions in the connector.
Note: Automatic permission sync isn’t supported for the Invision Community connector. File attachments within topics or posts aren’t ingested as part of the connector flow.

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Step 3: Configure Content Scope

Go to the Content Scope tab under Connector Setup to define which forums and content are ingested.
OptionBehavior
All Forums (default)Syncs topics and posts from all available forums in your community.
Select Specific ForumsAllows you to choose individual forums to sync. Only topics and posts from the selected forums are ingested.
Only content accessible via the configured API key is ingested. Private or member-restricted forums are synced only if the service account has the appropriate access permissions.

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Step 4: Sync Content

After configuring the connector, go to Schedule Sync to initiate and manage content synchronization.
  • Use the Sync button for an immediate, on-demand sync.
  • Enable Schedule Sync to set up automated, recurring syncs.
The Schedule Sync table displays a log of all sync activity with the following details.
FieldDescription
Sync ScopeThe scope of the sync (for example, Full Sync).
Sync TypeIndicates whether the sync was On-Demand or Scheduled.
Sync StatusThe result of the sync (for example, Successful).
Triggered ByThe user who initiated the sync.
Started OnThe date and time the sync started.
Completed OnThe date and time the sync completed.

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Content Ingestion

Once the sync is complete, go to the Content tab to review the ingested content. The tab displays the count of files that are Successful, Failed, and Skipped, along with the total number of Accessible Files. Search AI ingests two content types from Invision Community.

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Forum Topics (Threads)

The following key fields are extracted and indexed for each forum topic.
  • title - The title of the forum topic or thread.
  • content - The body text of the opening post in the thread, made available for search operations.
  • doc_id - A unique identifier for the ingested topic, derived from the topic ID in Invision Community.
  • doc_source_type - Identifies the content type as a forum topic.
  • doc_created_on / doc_updated_on - Timestamps capturing when the topic was created and last updated.
  • url - The URL pointing to the topic in your Invision Community instance.
  • forum - The name of the forum the topic belongs to.
  • author - The username of the member who created the topic.

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Posts (Replies)

The following key fields are extracted and indexed for each post within a topic.
  • title - Derived from the parent topic title for context.
  • content - The body text of the individual post or reply.
  • doc_id - A unique identifier for the ingested post, derived from the post ID in Invision Community.
  • doc_source_type - Identifies the content type as a forum post.
  • doc_created_on / doc_updated_on - Timestamps capturing when the post was created and last updated.
  • url - The URL pointing to the specific post within its topic thread.
  • author - The username of the member who authored the post.
File attachments within topics or posts are not ingested as separate documents in the connector flow.

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RACL Support

Search AI provides access control support for content ingested from Invision Community. The sys_racl field is used to enforce access control by associating relevant identifiers with the ingested content, ensuring that users can only access the content they’re authorised to view.
FeatureStatus
RACL SupportAvailable (can be enabled)
RACL SyncNot applicable (manual configuration required)
  • When RACL is disabled (default), all synced content is publicly accessible to all users searching the index (permission set to *).
  • When RACL is enabled, the connector uses RACL platform configuration to enforce access control. Since automatic permission sync isn’t supported, the Permission Entity APIs must be used to manually associate users with the appropriate permission entities after ingestion.
  • sys_racl can include wildcard (*) for publicly accessible content, or explicit user/group identifiers for restricted forums and content.