Use these configuration guides to set up and customize Agent AI for your deployment. The settings cover conversation behavior, widget appearance, external integrations, feedback collection, and language support.Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Configuration Guides
| Guide | Description |
|---|---|
| Widget Settings | Configure channel-specific widget behavior (Proactive Mode, Agentic Copilot, transfer handling) and global settings (URL behavior, data format, language, display options). |
| Widget Theming and Layout Customization | Customize the widget’s visual layout — menu labels, tab order, search result display, dialog task grouping, and action button visibility — per channel. |
| Conversation Events | Configure Welcome Events (on-connect dialog tasks, greeting messages, priority settings) and Exit Events (end-of-conversation dialog tasks, conversation summaries, and Agentic App triggers). |
| Feedback Settings | Configure context-specific and overall widget feedback messages for dialog tasks, answers, FAQs, summaries, and Agentic responses. |
| Linked Services | Connect Agent AI to Search AI for enhanced search capabilities, and configure Agentic Copilot apps for autonomous, end-to-end conversation handling. |
| Agent AI Mapping | Assign Agentic Copilot apps and Dialog Tasks to specific queues so agents see only the tasks and automations relevant to their queue. |
| Third Party Configuration | Manage app configuration parameters such as QueueIdentifier and custom data to enable dynamic iframe URL generation for third-party CCaaS and CRM platforms. |
| Custom LLM Model in GenAI | Create a custom LLM integration and select it as the model for generating conversation disposition summaries, replacing the default OOTB Kore Summarization model. |
| Configure Auto Summarization with Custom Dialog Tasks | Host your own summarization model and connect it to Agent AI via a custom dialog task that fetches the transcript, generates the summary, and displays it at conversation end. |
| Supported Languages | Review which Agent AI features — Dialogs, Widget Localization, Greeting Messages, Summarization, Answers, Playbooks, and Coaching — are available for each supported language. |
| Summary Settings | Configure summary preferences for Chat, Voice, and Email with dedicated settings for Landing Summary, Intermittent Summary, End of Conversation Summary, and Summary Generation mode |