AI for Service (XO v11) is a unified platform that brings together Automation AI, Contact Center AI, Search AI, and Agent AI into a single, integrated experience. Upgrading from XO v10 unlocks advanced capabilities including DialogGPT-powered intent handling, Agentic RAG for search, and a redesigned Dialog Builder—while preserving your existing bot configurations and data.Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Use the resources below to understand what’s new, plan your upgrade, and follow the step-by-step migration journey for each product.
Upgrade Resources
| Guide | Description |
|---|---|
| Benefits of AI for Service (XO v11) | Overview of what’s new in XO v11—key capabilities, architectural improvements, and a feature comparison with XO v10 across Automation AI, Search AI, Contact Center AI, and Agent AI. |
| Automation AI Migration from XO v10 to v11 | Step-by-step upgrade journey for Standard Bots and Universal Bots, including prerequisites, best practices, and API endpoint changes. |
| Agent AI Migration from XO v10 to v11 | Instructions to upgrade your Agent AI account to XO v11, covering the bot-to-app transition and handling upgrade failures. |
| Contact Center AI Migration from XO v10 to v11 | Full migration guide for SmartAssist and Contact Center AI, including workflow, role, billing, and reporting changes, plus a SmartAssist-to-CCAI feature mapping table. |
| SearchAssist to Search AI Migration | Detailed guide for migrating sources, extraction configurations, workbench stages, answer snippets, business rules, and custom configurations from SearchAssist to Search AI. |