Update an Agent Group
To update a particular agent group with the givenstreamId and agentGroupId.
| Method | PUT |
|---|---|
| Endpoint | https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups/{{agentGroupId}} |
| Content Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token |
| API Scope | SmartAssist Analytics |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
host | Environment URL, for example, https://platform.kore.ai | string, required |
streamId | The application ID. | string, required |
id | The Agent Group id. | string, required |
Sample Request
curl --location --request POST 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups/{{agentGroupId}}' \
--header 'auth: {jwt-code}' \
--header 'Content-Type: application/json' \
--data-raw '
{
"name": "US West Coast team",
"description": "US west coast team handles west side.",
"managers": [
{
"userId": "u-cc128d1c-a846-5acb-b075-9fc49a73xxxx",
"accessLevel": "full"
}
]
}'
Body Parameters
| Parameter | Description | Type |
|---|---|---|
name | Name of the Agent Group up to 50 characters long. | string, required |
description | A brief description of the agent Group up to 50 characters long. | string, required |
managers | An Array of Objects with the following details. | required |
userId | The User Id. | string, required |
accessLevel | The access level can be: [full, view]. | string, required |
Sample Response
{
"name": "US West Coast team",
"description": "US west coast team handles west side.",
"managers": [
{
"userId": "u-cc128d1c-a846-5acb-b075-9fc49a73xxxx",
"accessLevel": "full"
}
]
}