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Use this API to get all agent details associated with an accountId.
| Field | Details |
|---|
| Method | GET |
| Endpoint | https://{{host}}/agentassist/api/public/analytics/account/{{Accountid}}/agents |
| Content-Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token. |
| API Scope | WFM Integration |
Path Parameters
| Parameter | Description | Type |
|---|
host | Environment URL, for example, https://platform.kore.ai | string, required |
AccountId | The unique ID associated with the account. | string, required |
Sample Request
curl --location 'https://{{host}}/agentassist/api/public/analytics/account/636f5b36bcf8a8c7101exxxx/agents?offset=0&limit=5' \
--header 'auth: <token>' \
--header 'Content-Type: application/json' \
--header 'iId: {{streamId}}'
| Header | Description | Optional/Required |
|---|
content-type | Request body format (application/json;charset=UTF-8) | Required |
auth | JWT authentication token | Required |
iId | Stream or application id | Required |
Sample Response
[
{
accountId: "63fb9a0f90425b644d3exxxx",
"agentId":"a-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
"firstName": "Tony",
"lastName": "Stark"
}
]
Response Body Parameters
| Parameter | Description | Type |
|---|
accountId | The unique ID associated with the account. For example, 63fb9a0f90425b644d3ec070. | String |
agentId | The unique ID of the agent. For example, a-59bb17e-0cae-46b0-8d80-a8a8ac34e55c. | String |
firstName | The agent’s first name. For example, Tony. | String |
lastName | The agent’s last name. For example, Stark. | String |
