Back to API List Contact Center AI enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. It helps prevent a single user or service from consuming disproportionate resources that could degrade the service for others. Requests are monitored against a sixty-second limit. As long as the limit is not exceeded, the account/application can continue making requests. When the rate limit is exceeded, subsequent requests will fail with the following error message: “You’ve exceeded the per-minute rate limit. Please wait for sometime before retrying.”Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
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API Rate Limit Matrix
| Enforcement Level | Rate Limit | API List |
|---|---|---|
| account | 60 per minute | Analytics and Reporting APIs, Agent Creation APIs, Skills APIs, Skill Group APIs, Agent Group APIs, Contacts Public APIs, Import/Export Data APIs, Transfer Conversation APIs, Queue Management APIs, WFM APIs, Hours of Operation API, Voice Gateway APIs, Campaign Management APIs — see the full list in the Contact Center API documentation. |
Best Practices
- Spread out calls evenly to avoid traffic spikes.
- Use filters to limit the data response size and avoid calls that request overlapping data.
- When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.