Model Feature Matrix
This table lists Quality AI features and their supported model providers and models. (✅ Supported | ❌ Not supported)| Feature | Azure OpenAI | OpenAI | Gemini Gemini Model (Gemini 2.5 (Pro/Flash/Flash-Lite), Gemini 3.1 Pro Preview, Gemini 3 Flash Preview) | Custom LLM |
|---|---|---|---|---|
| Advanced Topic Discovery based on Custom Taxonomy and Resolution Detection | GPT-4o | GPT-4o | ✅ | ✅ |
| Agent Empathy Identification | GPT-4o | GPT-4o | ✅ | ✅ |
| By Value Adherence validation for Quality AI | GPT-4o and GPT-4o mini | GPT-4o and GPT-4o mini | ✅ | ✅ |
| By Value metric extraction for Quality AI | GPT-4o and GPT-4o mini | GPT-4o and GPT-4o mini | ✅ | ✅ |
| By Hold Adherence | GPT-4o and GPT-4o mini | GPT-4o and GPT-4o mini | ✅ | ✅ |
| By Transfer Adherence | GPT-4o and GPT-4o mini | GPT-4o and GPT-4o mini | ✅ | ✅ |
| Churn & Escalation Identification | GPT-4o | GPT-4o | ✅ | ✅ |
| Conversation Phase Identification | GPT-4o | GPT-4o | ❌ | ✅ |
| Crutch Word Usage Detection | GPT-4o | GPT-4o | ✅ | ✅ |
| Default Script Adherence | GPT-4o | GPT-4o | ✅ | ✅ |
| GenAI-based agent answer adherence and customer trigger detection | GPT-4o and GPT-4o mini | GPT-4o and GPT-4o mini | ✅ | ✅ |
| Generating Similar QM Utterance Suggestions | GPT-3.5 Turbo | GPT-3.5 | ✅ | ❌ |
| Post Conversation Sentiment Analysis | GPT-4o | GPT-4o | ✅ | ✅ |
| Sentiment Analysis | GPT-4o | GPT-4o | ✅ | ✅ |
| Topic Modelling | GPT-4o | GPT-4o | ✅ | ✅ |