Skip to main content
Improving the user experience is a crucial aspect of developing a AI Agent or any digital application. Digital skills are essential for efficiently handling and presenting information to users in a user-friendly and visually appealing manner.

​
What are Digital Skills?

Digital Skills are a set of features within the Platform which allow you to create interactive user interfaces that can either retrieve or present information to/from the user. These interfaces take the shape of either of the following:
  • Digital Forms: These allow you to retrieve information from end users by showing them a form rather than configuring the AI Agent to ask them for each piece of information individually.
  • Digital Views: There are two components to Digital Views:
    • Widgets: These can be set up to retrieve information from a Dialog Task, JSON file or Digital Form and present it to the user.
    • Panels: A Panel is a collection of widgets. You can use Panels to present end users with the same type of information in an organized manner in one place. For example, you might have a My Trips Panel, which could include widgets for Upcoming Trips, Completed Trips and Canceled Trips.