Freshservice Connector

Back to the list of Connectors The Freshservice connector allows ingestion and indexing of solution articles from your Freshservice account, enabling seamless search across your IT service knowledge base.

Specifications

Specifications	Details
Supported content	Knowledgebase articles
Permission-aware ACL support	Yes
Content filtering	Yes

Prerequisites

Ensure that:

You have access to the Freshservice account you want to index.
Generate the API key for the Freshservice account.

Connector configuration

Provide the following details to configure the Freshservice connector:

Field	Description
Freshservice URL	The URL of your Freshservice account (e.g., `https://yourcompany.freshservice.com`).
Freshservice API Key profile	Create an auth profile. Use the the API key for your Freshservice account.

This loads the available workspaces from the account.

Choose Solution Scope

Choose the Freshservice workspaces, categories, and folders to sync. Leave a level unselected to include everything at that level.

Field	Description
Workspaces	Select the workspaces to sync. All available workspaces are listed.
Categories	Click Discover categories to see the list of available categories across selected workspaces. Select the categories to sync.
Folders	Click Discover Folders to see the available folders under selected categories in selected workspaces. Select the folders to sync.
Include Subfolders	Select this option to include all subfolders under the selected folders.
Enforce Freshservice folder visibility	Select this option to enforce Freshservice folder visibility restrictions applicable at the account level. When enabled, only articles in folders visible to the user associated with the API key will be synchronized.

Review the proposal, and activate the connector. After successful activation, use Sync options (full/delta) to ingest and index content from the Freshservice account.

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References

Specifications

Prerequisites

Connector configuration

Choose Solution Scope