Workspace analytics

Monitor agent performance, sessions, request-level traces, and individual LLM generations across your workspace. Workspace Analytics gives you visibility into how agents behave in production — from aggregate metrics to individual session transcripts and step-level execution logs.

Navigation: Settings > Analytics
Required role: Owner, Admin, or Operator; Member for project-scoped views.

Use the All Projects dropdown and time range controls (24h, 7d, 30d, 90d) to filter data across all tabs.

Agents

The Agents tab shows aggregate performance metrics for all agents in the selected project and time range.

Agent performance metrics appear once agents start processing sessions.

Metrics

Metric	Description
Total sessions	Number of agent sessions in the selected time range.
Avg. session duration	Mean time from session start to last message.
Resolution rate	Percentage of sessions that reached a successful outcome.
Avg. messages per session	Mean number of user and agent messages per session.
Total tokens consumed	Input and output tokens across all models.
Total estimated cost	Calculated LLM cost for the period.
Error rate	Percentage of sessions that encountered errors.

Filter by date range, project, agent, or model. Charts show session volume over time, token usage, cost trends, top agents by session count and cost, and error breakdown.

Sessions

The Sessions tab lists individual user sessions across all agents in the selected project and time range.

Session data appears once agents start processing requests.

Browse sessions

Go to Settings > Analytics > Session Explorer.
Search by session ID, user message content, or agent name.
Filter by status, date range, or agent.
Click a session to view the conversation transcript, tool calls, model usage, state transitions, and metadata.

Traces

The Traces tab provides a step-by-step execution log of agent runs. It offers two views: Event Stream and SQL Query.

Trace events appear once agents start processing sessions.

Event stream

The Event Stream view shows a chronological log of all agent events in the selected project and time range. Each trace records a span tree — a hierarchical view of all operations:

Event type	What it captures
LLM calls	Prompt, response, tokens, and latency.
Tool executions	Name, input, output, and duration.
Step transitions	Flow step changes for agents with a FLOW section.
Guardrail evaluations	Category, score, and decision.
Knowledge base queries	Query text, retrieved chunks, and relevance scores.

Filter events by type:

Filter	Description
All	Show all event types.
LLM	LLM call events.
Tool	Tool invocation events.
Decision	Agent decision and routing events.
Error	Events that resulted in an error.
Handoff	Agent handoff and delegation events.
Agent	Agent lifecycle events.
Session	Session start and end events.

Use the search bar to find events by session ID, agent name, or event type. The total event count is shown next to the search bar. Trace search syntax:

Operator	Example	Description
`agent:`	`agent:customer-support`	Filter by agent name.
`status:`	`status:error`	Filter by outcome.
`model:`	`model:claude-4-sonnet`	Filter by model used.
`duration:>`	`duration:>2s`	Filter by total duration.
`tokens:>`	`tokens:>5000`	Filter by token count.

SQL query

The SQL Query view lets you run custom queries against trace event data.

Admin access is required to use the SQL Query view.

Control	Description
Example Queries	A dropdown of pre-built queries to help you get started.
SQL editor	Write or paste a SQL query. Use `{tenantId:String}` and `{projectId:String}` for isolation.
Clear	Clear the current query from the editor.
Execute	Run the query and view results.

Generations

The Generations tab lists individual LLM calls across all agents in the selected project and time range, with token, latency, and cost details for each call.

Generation data appears once agents start making LLM calls.

Filtering

Generations can be filtered at two levels: 1. Top-level filters (apply to the whole list):

Filter	Behavior
Project	Single-select.
Environment	Multi-select.
Channel	Multi-select.
Time range	Presets only: 24h, 7d, 30d, 90d.
Search	Full-text search with search-as-you-type.

2. Advanced (per-column) filters - refine the top-level results further. Click Filters to add one or more conditions:

Click + Add filter.
Choose a field - Model, Name, Status, Status Code, Channel Type, Source, Source Subtype, Source ID, and others.
Choose an operator (for example: is) and a value.
Click Apply Filters to run the query, or Clear all to remove every condition.

Columns

Column	Description
Model	The LLM model used for the call.
Name	Name of the generation (for example: agent, guardrail evaluation, or action).
Status	Outcome of the call (for example: Success).
Channel	Channel the request originated from (for example: Web Debug).
Source	Origin of the call (for example: Runtime, Runtime Internal, Guardrails).
Total Tokens	Combined input and output tokens for the call.
Latency	Total time taken for the call to complete.
TTFT	Time to first token - latency until the first output token is returned. Populated for streaming calls only; shows “Not applicable” otherwise.
Cost	Estimated cost of the call.
Start Time	Timestamp when the call started.

Additional columns - Session, Channel Type, Source Subtype, and Source ID - are available but hidden by default.

Reorder columns by dragging them in the Customize Columns sidebar.
Model is pinned by default.

Generation payload

Click any row to view the exact request and response, and call metadata. This is the primary place to troubleshoot a specific call - Event ID and Call ID are the two fields to use when correlating a generation with logs or traces elsewhere.

Field	Description
Event ID	Unique identifier for the trace event. Use to correlate with trace data.
Call ID	Unique identifier for the LLM call. Use to correlate with provider-side logs.
Session	Session ID the call belongs to.
Provider	LLM provider (for example: openai).
Input Tokens	Tokens sent in the request.
Output Tokens	Tokens returned in the response.
Total Tokens	Combined input and output tokens.
Latency	Total call duration.
TTFT	Time to first token (see Columns above).
Status	Outcome of the call.

The panel has two tabs:

Request - the payload sent to the model.
Response - the JSON response returned by the model, including the generated text and provider metadata.

Export

Click Export to download the current list as a CSV.

Only the entries visible on the current page are exported (up to 50 rows).

Workspace settings

Project settings

Agents

Metrics

Sessions

Browse sessions

Traces

Event stream

SQL query

Generations

Filtering

Generation payload

Export

​Agents

​Metrics

​Sessions

​Browse sessions

​Traces

​Event stream

​SQL query

​Generations

​Filtering

​Generation payload

​Export

Agents

Metrics

Sessions

Browse sessions

Traces

Event stream

SQL query

Generations

Filtering

Generation payload

Export