LLM Thinking
LLM Task Prompts
Customize the prompts that the system uses for entity extraction, correction detection, validation, and inference. Each prompt ships with a default system prompt, and you can expand it to view or edit the content.Escalation Templates
Customize the escalation confirmation messages that users see when a conversation hands off to a human agent. Each channel type has its own template:
Each template supports
{{reason}} and {{priority}} variables that the system substitutes at runtime with the actual escalation reason and priority level.