Create Queue Map API - Kore.ai Docs

Back to API List The Create Queue Map API lets you to create a queue mapping for Quality AI evaluation. This mapping defines how queues are associated with evaluation criteria and helps in organizing and analyzing quality data across different queues.

METHOD	POST
Endpoint	`https://{{host}}/qualityManagement/api/v1/public/{{botID}}/qm/queuemappings/create`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` — See How to generate the JWT Token.
API Scope	Quality Management Analytics.

Header Parameters

Parameter	Description	Type
`Content-Type`	`application/json`	string, required
`accountId`	Unique account identifier. For example, `67a9ca06cf0e510a8632xxxx`	string, required
`auth`	JWT token used for authentication.	string, required

Path Parameters

Parameter	Description	Type
`host`	Environment URL. For example, `https://platform.kore.ai/`	string, required
`botID`	`botId`. Retrieve this from the App Settings page.	string, required

Sample Request

curl --location 'https://{{host}}/qualityManagement/api/v1/public/{{botID}}/qm/queuemappings/create' \
--header 'accountId: {{accountId}}' \
--header 'auth: {{JWT_TOKEN}}' \
--header 'Content-Type: application/json' \
--data '{
  "customQueueId": "checkjune12Q",
  "queueName": "check june12 queue",
  "conversationSource": "QMExpressAI"
}'

Body Parameters

Parameter	Description	Type
`customQueueId`	Unique queue identifier.	string, Required
`queueName`	Queue name.	string, required
`conversationSource`	Conversation source (`AgentAI` or `QMExpressAI`).	string, required

Sample Response

{
  "results": {
    "customQueueId": "checkjune12Q",
    "queueName": "check june12 queue",
    "conversationSource": "QMExpressAI"
  }
}

Response Body Parameters

Parameter	Description	Type
`customQueueId`	Unique queue identifier.	string
`queueName`	Queue name.	string
`conversationSource`	Conversation source.	string

​Header Parameters

​Path Parameters

​Sample Request

​Body Parameters

​Sample Response

​Response Body Parameters