Quality AI API List - Kore.ai Docs

Back to Main API List The following table lists the APIs available for Quality AI.

API	Description	App Scope
Raw Data API	Provides detailed Quality AI and Conversation Intelligence data, including quality metrics and analytics for each interaction	Configuration
Auto QA Reporting API	Provides interaction-level Auto QA scoring and metric qualification based on the associated Quality AI form	Configuration
Create Queue Map	Creates a queue mapping for Quality AI evaluation.	Configuration
Assign Agent	Assigns an agent to a queue for Quality AI evaluation.	Configuration
Create Queue	Creates a queue for Quality AI evaluation.	Configuration
Fetch Agents using Queues	Fetches a list of agents associated with one or more Quality AI queues.	Configuration
Get Job Status	Retrieves the status of a Quality AI job.	Configuration
Replace Agent	Replaces an existing agent in a queue for Quality AI evaluation.	Configuration
Unassign Agent	Removes an agent from a queue for Quality AI evaluation.	Configuration