Kore.ai CX modules - Kore.ai Docs

Kore.ai CX modules are Kore.ai products that work with Artemis agents. Use these integrations to connect Artemis to contact center, campaign, quality, and agent-assist products from Kore.ai.

Integration	Description
Contact Center AI (CCAI)	Connect an Artemis project to the AI for Service Contact Center app for two-way communication with contact center agents.
CCAI outbound campaign	Place outbound campaign calls through Artemis and trigger a deployed agent for each call.
Quality AI	Run AI-based evaluations through Artemis with the By AI Agent metric.
Agent AI	Generate next best action suggestions in the Agent AI widget.

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CCAI voice transfer
Read Campaign contact data