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Artemis is the next-generation agent platform for designing, deploying, and operating intelligent agent systems. The platform unifies conversational AI and agentic AI under a single programming model, so a single agent definition can combine deterministic workflows with autonomous reasoning. Configuring Artemis in Agent AI generates better next best action (NBA) suggestions in the Agent AI widget.

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Prerequisites

Before configuring Artemis in Agent AI, verify you meet the following prerequisites on Artemis side:

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Configure Artemis in Agent AI

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Step 1: Set up a connection in Artemis

  1. Sign in to Artemis.
  2. Create a Project, if you don’t have one.
  3. Go to Agents and create an agent.
  4. Go to Deployments > Environments and create a deployment in one of the following environments — Development, Staging, or Production.
  5. Go to the Channels tab and locate the Kore Agent Assist channel.
  6. Select Kore Agent Assist and select + New.
  7. In the New Kore Agent Assist Connection window, enter the following details:
  8. Select Create.
  9. Select the connection you created.
  10. In the Overview tab, note the Domain URL, Environment, App ID, and API Key. The App ID is the project ID, and the system generates the API Key when you create the connection.
    Copy and store the API Key for future use, as it is visible only once. If you lose it, select the channel you created, go to the Overview tab, and select Rotate to regenerate the API key.

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Step 2: Configure an Artemis app in Agent AI

Configuring an Artemis app in Agent AI is a three-step process: entering app details, selecting conversation metadata, and adding custom metadata. First request trigger Select one of the following options to define how Artemis receives its first request. These options are mutually exclusive.
If you don’t select either option, Artemis doesn’t generate NBAs until the customer sends a message.
App details Conversation metadata Select the metadata to pass to the Artemis app. This preserves context during transfers from automation to human agents. Custom metadata Add a custom metadata script in the code editor to pass to the Artemis app. The system validates and highlights errors as you enter the script. To configure an Artemis app:
  1. Sign in to AI for Service.
  2. Go to Agent AI > Configurations > Linked Services > Agentic Configuration.
  3. Select + Add Agentic Copilot App.
  4. Enter the app name.
  5. Enter the Domain URL, Environment, App ID, and API Key from your Artemis app.
  6. Select Use ‘Trigger Welcome message’ as the first request to Agentic or Pass landing summary as first request to Agentic App.
  7. Expand the Pass Metadata section and select the metadata to pass.
  8. Expand the Add Custom Metadata section and enter your script in the code editor. Use the enlarge or copy buttons as needed.
  9. Select Test Connection & Save.