| Feature in SearchAssist | Status in Search AI | Notes |
|---|---|---|
| Search Results | Available (via APIs) | Currently, the Search Results can only be accessed via the search API. Learn More. |
| FAQ Support | Available (under the Automation AI Module) | FAQs are now managed via the Knowledge Module, offering a more flexible and scalable approach. |
| Bot Actions | Available | Search AI and Automation AI work seamlessly. Use intent identification or the search node. |
| Rule-based Extraction Model | Deprecated | Advanced extraction techniques are available. Find more details. |
| Hybrid Legacy retrieval strategy | Improved | Hybrid retrieval is supported, with ranking using RRF (Reciprocal Rank Fusion). |
| Workbench Stages (Entity, Traits, Keyword, Semantic, Snippet Extraction) | Deprecated | Replaced by semantic embeddings. Can still use API or LLM stages if needed. |
| Search Profiles | Supported via multi-apps in a workspace | Multiple apps can be created within a workspace for testing. |
| Search Settings (Weights, Presentable, Prefix Search, Search Relevance) | Deprecated | Replaced by semantic similarity and enhanced retrieval pipeline. |
| Search Settings (Small Talk) | Available (via Automation AI) | Managed through conversational flows. Learn More. |
| Results Ranking | Deprecated | Use Business rules and Agentic RAG. |
| Full Search API | Deprecated | Use Advanced Search API. |
| Live Search API | Deprecated | Use Advanced Search API for near real-time results. |
| Auto Suggestions API | Deprecated | Replaced by semantic understanding of queries. |
| Train API | Not required | Automatically retrains when new content is detected. |
| Index Fields API | Coming Soon | Supports updating field names/descriptions within a unified schema (50 custom fields supported). |
| History API | Not required | Available via Platform APIs. |
| Fetch Debug Information API | Not required | Use includeChunksinResponse in API response. |
| Index Creation | Not required | Use multiple apps for testing. |
| Add/Update/Delete Index Fields through UI | Available | Supports unified schema with fixed + 50 custom fields. |
| Traits | Not required | Replaced by semantic similarity and advanced retrieval. |
| Search Interface features | Deprecated | Build custom UI using Search AI APIs across 40+ channels. |
| Analytics | Available | Unified analytics available in Search AI and AI for Service analytics. |
Search AI Feature Realignment
With the shift from SearchAssist to the next-generation Search AI on the AI for Service platform, we’ve restructured features to prioritize performance, user experience, and adaptability. The table below compares key capabilities that have been refined during this transition.
Additionally, features such as app importing and exporting and email notification support are under development and will soon be available. Contact us to learn more about the roadmap and release plans for Search AI.