| Type | Description |
|---|---|
| Ontology-based KG | Build a hierarchical domain structure. Associate questions with terms, synonyms, and ML-enabled traits. Best for structured, well-defined domains. |
| Few-Shot KG | Uses Kore.ai’s LLM for semantic similarity matching. No ontology required—add all FAQs to the root node. Reduces build and maintenance overhead. |
Knowledge AI
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Knowledge AI (Knowledge Graph, or KG) converts static FAQ content into an intelligent conversational experience. Instead of flat question-answer pairs, it lets you build a structured ontology or use an LLM-based model—so your assistant can handle natural language queries accurately.
Two KG types are available:
See Knowledge Graph Overview for a full feature comparison and setup details.