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Back to How-to Guides When PII masking is applied, data values are redacted across the platform—including context variables, logs, and chat history. However, some scenarios require the original value, such as confirming data with the user or sending it to a backend system. The platform stores the original input in a protected vault and retrieves it only for specific operations:
  • Displaying the value to the end user for confirmation (if configured at the entity level).
  • Sending the value to a backend system (if explicitly configured).
To use original PII values at runtime, configure the relevant nodes as described below.

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Entity Node

In the Entity node, under Redaction of PII Data, select Use the original value of the PII data while presenting it to the user. The AI Agent uses the original value in prompts and confirmation messages. For more information, see Entity Node.

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Service Node

In the Service node, under Redaction of PII Data, select Use the original value of the PII data while presenting it to the user or in post-processing. The agent uses the original value in messages and during post-processing. For more information, see Service Node.