Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Administration
Manage users, security, and platform settings for AI for Service.
User Management
Roles
| Role | Permissions |
|---|
| Platform Admin | Full platform access |
| Bot Developer | Create and manage virtual assistants |
| Analyst | View analytics and reports |
| Agent | Access agent console |
| Supervisor | Monitor agents and queues |
User Enrollment
Add users to the platform:
- Navigate to Administration → Users
- Click Add User
- Enter user details
- Assign roles
- Send invitation
Team Management
Organize users into teams:
Team: Support Team
Manager: jane.doe@company.com
Members:
- agent1@company.com
- agent2@company.com
- agent3@company.com
Queues:
- Support
- Billing
Skills:
- customer_service
- billing
Security
Single Sign-On
Configure SSO:
| Provider | Protocol |
|---|
| Okta | SAML, OIDC |
| Azure AD | SAML, OIDC |
| Google | SAML, OIDC |
| Custom | SAML 2.0, OIDC |
API Security
| Feature | Description |
|---|
| API Keys | Authenticate API requests |
| JWT Tokens | Short-lived access tokens |
| IP Allowlisting | Restrict by IP address |
| Rate Limiting | Prevent abuse |
Data Security
| Feature | Description |
|---|
| Encryption at rest | AES-256 |
| Encryption in transit | TLS 1.3 |
| PII Redaction | Automatic sensitive data handling |
| Data retention | Configurable retention policies |
Bot Versioning
Version Management
| Action | Description |
|---|
| Create version | Snapshot current configuration |
| Compare versions | Diff between versions |
| Deploy version | Promote to environment |
| Rollback | Revert to previous version |
Environments
| Environment | Purpose |
|---|
| Development | Building and testing |
| Staging | Pre-production validation |
| Production | Live deployment |
Deployment Flow
[Development] → [Staging] → [Production]
↓ ↓ ↓
Testing Validation Live users
Analytics & Reporting
Built-in Dashboards
| Dashboard | Metrics |
|---|
| Overview | Conversations, users, containment |
| Performance | Response time, accuracy |
| Intents | Top intents, confidence |
| Channels | Usage by channel |
Custom Reports
Build custom reports:
- Navigate to Analytics → Reports
- Click Create Report
- Select dimensions and metrics
- Apply filters
- Choose visualization
- Schedule delivery
Data Export
Export data for external analysis:
- CSV/JSON export
- API access
- Streaming to data warehouse
- Scheduled exports
Billing & Usage
Usage Tracking
| Metric | Unit |
|---|
| Conversations | Per session |
| Messages | Per message |
| Voice minutes | Per minute |
| API calls | Per request |
Billing Dashboard
View and manage:
- Current usage
- Billing history
- Usage forecasts
- Plan limits
Audit Logs
Logged Events
| Category | Events |
|---|
| Authentication | Login, logout, failed attempts |
| Configuration | Bot changes, deployments |
| Data access | Exports, API calls |
| User management | Role changes, invitations |
Log Retention
Configure retention:
- Standard: 90 days
- Extended: 1 year
- Compliance: 7 years
Export Logs
Audit Export:
format: json
destination: s3://audit-logs/
schedule: daily
include:
- user_actions
- system_events
- api_calls
Settings
General Settings
| Setting | Description |
|---|
| Timezone | Default timezone for analytics |
| Language | Default bot language |
| Branding | Logo, colors |
| Notifications | Email, Slack alerts |
Developer Settings
| Setting | Description |
|---|
| API access | Enable/disable API |
| Webhooks | Configure webhook endpoints |
| Debug mode | Enable detailed logging |
| Test mode | Sandbox for testing |
