Queues API
To get the Queues/Skills associated with anaccountId.
| Method | GET |
|---|---|
| Endpoint | https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues |
| Content-Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token. |
| API Scope | WFM Integration |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
host | The environment URL. Example: https://platform.kore.ai | string (required) |
accountId | The unique identifier for the account. | string (required) |
Sample Request
curl --location 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues' \
--header 'auth: <token>' \
--header 'Content-Type: application/json' \
--header 'iId: {{streamId}}'
Header Parameters
| Header | Description | Optional/Required |
|---|---|---|
content-type | Request body format (application/json;charset=UTF-8) | Required |
auth | JWT authentication token | Required |
iId | Stream or application id | Required |
Sample Response
[
{
accountId: "63fb9a0f90425b644d3exxxx",
"collectionPointId":"qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
"Description": "Default Queue"
}
]
Body Parameters
| Parameter | Description | Type |
|---|---|---|
accountId | Unique identifier for the account. Example: 63fb9a0f90425b644d3exxxx. | String |
collectionPointId | Unique identifier for the collection point (queue). Example: qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx. | String |
description | Description of the collection point or queue. Example: Default Queue. | String |