{
"results": [
{
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{
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},
{
"groupId": "ag-30ecdc8-19d2-40e8-a0b9-e9387319xxxx",
"accessLevel": "full",
"role": "manager",
"groupName": "New Group"
}
],
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{
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},
{
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"language": "de",
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},
{
"isActive": true,
"language": "es",
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}
],
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{
"isActive": true,
"language": "en",
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},
{
"isActive": true,
"language": "de",
"proficiency": "expert"
},
{
"isActive": true,
"language": "es",
"proficiency": "expert"
}
],
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"id": "ly-ca5231e-9b44-4b39-ac8d-0b36202axxxx"
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{
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"id": "ly-92d92b7-4798-419a-a719-07aab1a6xxxx"
},
{
"isDefault": false,
"id": "ly-b0ed0dc-7dec-4d7c-8933-78797a22xxxx"
}
],
"attachmentsEnabled": true,
"emojisEnabled": true,
"isAccountOwner": true,
"sipURI": "sip:supportuat94@smartassist-agent-np.kore.ai:5060",
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"emailId": "john.doe@domain.com",
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{
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{
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},
{
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"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153cxxxx"
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],
"queues": [
{
"name": "Default Queue",
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{
"isPreferredAgent": true,
"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx"
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],
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},
{
"agents": [
{
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],
"name": "Test Queue",
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{
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{
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],
"name": "Test Queue 6090",
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},
{
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"agents": [
{
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"userId": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Administrator"
},
{
"status": "ACTIVE",
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{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"userId": "u-70b19d34-e795-5059-b687-484c0bcxxxx",
"accountId": "6201eaad257a163e989axxxx",
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{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "manager",
"accessLevel": "view",
"groupName": "Default Group"
}
],
"createdAt": "2022-03-15T12:40:33.177Z",
"updatedAt": "2023-03-06T05:55:20.517Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-03-06T05:55:20.517Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-898331c-c9e6-4918-9501-6c262619xxxx",
"emailId": "jane.doe@domain.com",
"firstName": "Jane",
"lastName": "Doe",
"nickName": "Jane",
"phoneNumber": "9000011111",
"profImage": "no-avatar",
"skills": [],
"queues": [
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-70b19d34-e795-5059-b687-484c0bc1xxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44accxxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-70b19d34-e795-5059-b687-484c0bc1xxxx
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de873xxxx",
"accountId": "6201eaad257a163e989xxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"createdAt": "2022-03-22T05:12:26.645Z",
"updatedAt": "2023-03-06T05:55:20.583Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-03-06T05:55:20.583Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-9c4b773-14ba-4295-8cc1-569036a8xxxx",
"emailId": "john.doe@example.com",
"firstName": "John",
"lastName": "Doe",
"nickName": "John",
"phoneNumber": "12343112352",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de87xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153xxxx"
}
],
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{
"agentGroups": [],
"agents": [
{
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"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de873xxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-16a7d3ce-1545-51a0-aa34-ce9de873xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bxxxx",
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{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
}
],
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a83889xxxx",
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"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"createdAt": "2022-05-31T12:56:04.376Z",
"updatedAt": "2023-03-06T05:55:20.610Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-03-06T05:55:20.610Z",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-397ca96-3c55-4b85-ab36-2b707d2xxxx",
"emailId": "john.doe@example.com",
"firstName": "John",
"lastName": "Doe",
"nickName": "John",
"phoneNumber": "9000022222",
"profImage": "no-avatar",
"skills": [
{
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"userId": "u-1a97d394-5cba-5c8b-93be-599c548xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153xxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-1a97d394-5cba-5c8b-93be-599c548dxxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"hoursOfOperationId": "6201ead21e06473c153cxxxx",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx",
"accountId": "6201eaad257a163e989axxxx",
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"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "manager",
"accessLevel": "full",
"groupName": "Default Group"
}
],
"createdAt": "2022-05-31T14:47:14.819Z",
"updatedAt": "2023-05-10T16:04:30.609Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"lastOnlineAt": "2023-05-10T16:04:30.608Z",
"desktopLayouts": [
{
"isDefault": true,
"id": "ly-ca5231e-9b44-4b39-ac8d-0b36202axxxx"
},
{
"isDefault": false,
"id": "ly-4c5be1d-6ca9-49ac-ac54-578e0e09xxxx"
},
{
"isDefault": false,
"id": "ly-9e304bb-cb55-443e-96ab-14640b75xxxx"
}
],
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-5978284-a164-41d2-b1d5-b22b1d91xxxx",
"emailId": "lois.lane@domain.com",
"firstName": "Lois",
"lastName": "Lane",
"nickName": "LLane",
"phoneNumber": "12353673712",
"profImage": "no-avatar",
"skills": [
{
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"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153cxxxx"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25xxxx"
},
{
"agents": [
{
"isPreferredAgent": true,
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-fd23bb5e-9d3b-50c6-83d0-a73857d9xxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"desktopLayouts": [],
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx",
"accountId": "6201eaad257a163e989xxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bf3xxxx",
"agentGroups": [
{
"groupId": "ag-b6a6178-e35e-47cc-9a40-900956c0xxxx",
"role": "agent",
"groupName": "Default Group"
}
],
"lastOnlineAt": "2023-03-06T05:55:20.546Z",
"createdAt": "2022-10-19T09:34:17.290Z",
"updatedAt": "2023-03-06T05:55:20.546Z",
"onlineStatus": "Offline",
"onlineStatusType": "OFFLINE",
"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-4088962-3642-40ae-88dc-c578d48cxxxx",
"emailId": "john.doe@example.com",
"firstName": "John",
"lastName": "Doe",
"nickName": "John",
"phoneNumber": "121212124151",
"profImage": "no-avatar",
"skills": [
{
"skillId": "6201ead31e06473c153cxxxx",
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25xxxx",
"proficiencyLevel": "expert",
"name": "Default Skill",
"skillGroupId": "6201ead21e06473c153cxxxx",
"skillGroupName": "Default SkillGroup",
"skillGroupColor": "#D2000D",
"id": "6201ead31e06473c153c5c99"
}
],
"queues": [
{
"name": "Default Queue",
"description": "queue description",
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"id": "qu-53c78e9-d249-477e-a472-9426e25dxxxx"
},
{
"agents": [
{
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"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"name": "Test Queue",
"description": "121242",
"id": "qu-3066a40-5b85-4ee5-9a8e-6bd80028xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"name": "Test Queue 6090",
"id": "qu-b3b13c5-271a-4599-ab38-9e44acc4xxxx"
},
{
"agentGroups": [],
"agents": [
{
"isPreferredAgent": false,
"userId": "u-13d6ff42-13ae-5f6c-a430-c46ad25cxxxx"
}
],
"name": "Sample Queue4",
"id": "qu-d937893-c788-45d0-9da8-23490287xxxx"
}
],
"role": "Agent"
},
{
"status": "ACTIVE",
"canSupportChat": true,
"maxChatSupport": 5,
"roleId": "6389e47741afba5c08bfxxxx",
"chatLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"canSupportVoice": true,
"voiceLanguageSupport": [
{
"isActive": true,
"language": "en",
"proficiency": "expert"
},
{
"isActive": false,
"language": "de",
"proficiency": "expert"
},
{
"isActive": false,
"language": "es",
"proficiency": "expert"
}
],
"desktopLayouts": [
{
"isDefault": false,
"id": "ly-9e304bb-cb55-443e-96ab-14640b75xxxx"
}
],
"userId": "u-62ae8e9d-2768-56a3-bc92-7abbc4bexxxx",
"accountId": "6201eaad257a163e989axxxx",
"createdBy": "u-c8a51563-bae4-5730-bc2e-4a838898xxxx",
"orgId": "o-0b9c4fa7-6f16-5605-abb7-62c46bfxxxx",
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"attachmentsEnabled": true,
"emojisEnabled": true,
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"attachmentsEnabled": true,
"emojisEnabled": true,
"id": "a-b62392d-80c9-4569-9e93-bc286e90xxxx",
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{
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],
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],
"role": "Administrator"
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{
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{
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"language": "de",
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{
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],
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"attachmentsEnabled": true,
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"id": "a-d647ca1-1e2a-4663-8457-32a89ec3xxxx",
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],
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{
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{
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}
],
"name": "Sample Queue4",
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}
],
"role": "Administrator"
}
],
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