| Field | Details |
|---|---|
| Method | GET |
| Endpoint | https://{{host}}/agentassist/api/public/analytics/account/{{AccountID}}/agentactivity |
| Content-Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token. |
| API Scope | WFM Integration |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
host | Environment URL. Example: https://platform.kore.ai | string, required |
AccountId | Unique identifier associated with the account. | string, required |
Sample Request
curl --location 'https://{{host}}/agentassist/api/public/analytics/account/636f5b36bcf8a8c7101exxxx/agentactivity?fromTimeStamp=2023-04-02T09%3A45%3A00Z&toTimeStamp=2023-04-06T10%3A00%3A00Z' \
--header 'auth: <token>' \
--header 'Content-Type: application/json' \
--header 'iId: {{streamId}}'
Header Parameters
| Header | Description | Optional/Required |
|---|---|---|
content-type | Request body format (application/json;charset=UTF-8) | Required |
auth | JWT authentication token | Required |
iId | Stream or application id | Required |
Sample Response
{
"accountId":"63fb9a0f90425b644d3exxxx",
"AgentUpdates": [
{
"AgentId":"a-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
"EventTime":"10/20/2020 2:13:12",
"Activity":"notready",
"ReasonCode":"1"
}
]
}
Response Body Parameters
| Parameter | Description | Type |
|---|---|---|
accountId | Unique ID associated with the account. For example, 63fb9a0f90425b644d3exxxx. | String |
agentUpdates | List of objects defining updates to agent statuses. | Array |
agentUpdates.agentId | Unique ID of the agent. For example, a-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx. | String |
agentUpdates.eventTime | Timestamp of the event in MM/DD/YYYY HH:MM:SS format. | String |
agentUpdates.activity | Agent’s activity status at the time of the event. For example, "notready". | String |
agentUpdates.reasonCode | Code representing the reason for the agent’s status change. For example, "1". | String |