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Back to Search AI connectors list Re:amaze is a customer support and helpdesk platform that centralizes communication and customer engagement. The Search AI Re:amaze Connector ingests and indexes content from your Re:amaze account — including help articles — enabling efficient search across your support resources.
SpecificationDetails
Repository typeCloud
Supported contentArticles
RACL supportYes
Content filteringNo

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Prerequisites

  • A Re:amaze account with developer access to generate an API token.

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Generate an API Token

  1. Go to Settings in your Re:amaze account.
  2. Under the Developer section, click API Token.
  3. Click Generate New Token to create a unique token.
Save this token — it is used to authenticate Search AI’s access to Re:amaze via its APIs.

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Configure the Connector in Search AI

Go to the Authorization page of the Re:amaze Connector, enter the following details, and click Connect.
FieldDescription
NameUnique name for the connector
Brand NameDomain name of the brand whose data you want to ingest. Each Re:amaze account can have one or more brands; find the host domain on the Brand Settings page.
EmailEmail address of the user account
API KeyAPI token generated in Re:amaze

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Content Ingestion

After connecting, go to the Configuration tab to set up synchronization:
  • Sync Now — Immediately ingest content.
  • Schedule Sync — Set up recurring sync at a future time.
Search AI ingests article content from Re:amaze, capturing metadata such as the article topic and author.

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RACL Support

Article access is controlled by article status:
StatusAccesssys_racl value
PublishedPublic — accessible to all users*
Draft, Unlisted, or InternalRestricted to the author and brand usersAuthor’s email address and brand name
To grant all users of a specific brand access to restricted articles, use the Permission Entity APIs to add users to the corresponding brand name permission entity.