Oracle Knowledge Connector

Back to Search AI connectors list The Oracle Knowledge Connector enables Search AI to search across your Oracle Knowledge Base, making knowledge articles discoverable through a unified search experience.

Specification	Details
Repository type	Cloud
Supported content	Knowledge Articles
RACL support	No

Prerequisites

Search AI accesses the Oracle Knowledge Base using REST APIs. You need two types of user credentials:

API User — Accesses the required REST API resources.
Console User — Used for console-level authorization.

Collect the following from your Oracle Knowledge account:

REST Server URL
API User credentials (username and password)
Console User credentials (username and password)

For details on creating API and Console users, see the Oracle documentation.

Configure the Oracle Knowledge Connector

Go to the Connectors page, select Oracle Knowledge, and enter the following details on the Configuration page. Click Connect when done.

Field	Description
Name	Unique name for the connector in Search AI
Host URL	URL of your Oracle B2C Service Knowledge Advanced server
Article URL	URL where knowledge articles are hosted (used for article links in search results)
Authentication User	Username for the API user
Authentication Password	Password for the API user
Authorization User	Username for the Console user
Authorization Password	Password for the Console user
Site Name	Name of the site from which you are accessing the APIs

​Prerequisites

​Configure the Oracle Knowledge Connector

Prerequisites

Configure the Oracle Knowledge Connector