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Back to Search AI connectors list Opsgenie is an incident management platform that receives alerts from monitoring tools, prioritizes them by urgency, and notifies the right people immediately. The Search AI Opsgenie Connector ingests alerts and incidents for tracking and analysis.
SpecificationDetails
Repository typeCloud
Supported contentAlerts and Incidents
RACL supportYes
Content filteringNo

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Prerequisites

  • An Opsgenie account with API Key Management access.

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Generate an API Key

  1. In Opsgenie, go to Settings > App Settings > API Key Management.
  2. Click Add New API Key.
  3. Enter a name for the key and select Read Access and Configuration Access. The key is generated automatically. Regenerate it before saving if needed.
  4. Click Add API Key to save.

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Configure the Connector in Search AI

On the Authentication page of the Opsgenie Connector, enter the following details and click Connect.
FieldDescription
NameUnique name for the connector
Customer NameCustomer name as shown on the Profile Settings page in Opsgenie
API KeyAPI key generated in Opsgenie

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Content Ingestion

Search AI ingests Alerts and Incidents from Opsgenie in JSON format. The doc_source_type field indicates whether the record is an alert or an incident. Key fields for both content types:
FieldDescription
TitleAlert or incident message
ContentDescription, acknowledgement status, responders, and other details
Doc_created_on / Doc_updated_onCreation and last update timestamps
StatusStatus at the time of sync
PriorityPriority assigned to the alert or incident
LabelsSet of labels for the alert or incident
View the complete field set on the Content page of the connector.

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RACL Support

The Opsgenie Connector restricts access to ingested content based on the responders field. Each alert or incident is visible only to users listed as responders on that record. The sys_racl field includes:
  • Email IDs of individual users who are direct responders.
  • Team IDs of teams assigned as responders.
A permission entity is automatically created for each team ID. Use the Permission Entity APIs to associate individual users with team IDs, granting them access to the corresponding alerts and incidents.