Skip to main content
This document outlines the password requirements and security policies to access the Kore.ai Platforms, including AI for Service, AI for Process, and Agent Platform.

​
User Authentication Types

The Kore.ai Platform supports two authentication methods:
  • Non-SSO Users: Users who sign in directly to the Platform using email and password credentials.
  • Enterprise SSO Users: Users whose organizations use Single Sign-On (SSO) for authentication through an enterprise identity provider.

​
For Non-SSO Users

The following policies apply to users who authenticate directly with the Kore.ai Platform.

​
Password Requirements

All user passwords must meet the following criteria:
  • Password must contain at least 8 characters, 1 uppercase, 1 lowercase, 1 number and 1 special character and contain no spaces.

​
Password Expiration and Rotation

  • Password Validity: Passwords expire after 90 days.
  • Password History: You can’t reuse any of your last 5 passwords.

​
Account Security

​
Failed Login Attempts

  • Lockout Threshold: After 5 consecutive failed login attempts, your account will be temporarily locked.
  • Lockout Duration: 30 minutes or until an administrator unlocks the account.

​
Two-Factor Authentication (2FA)

For enhanced security, enable Two-Factor Authentication on your account. When 2FA is enabled, you need both your password and a verification code to sign in.

​
Password Reset

​
Self-Service Password Reset

  1. Click Forgot Password on the sign-in page.
  2. You’ll receive a password reset link via email within 5 minutes.
  3. Follow the link to create a new password that meets all requirements.

​
Reset Token Expiration

  • Password reset links are valid for 15 minutes from the time of request.
  • If the link expires, request a new password reset.

​
Password Change Process

To change your password while signed in:
  1. Navigate to your Profile settings.
  2. Select Change Password.
  3. Enter your current password.
  4. Enter and confirm your new password.
  5. Select Update.

​
For Enterprise SSO Users

If your organization uses Single Sign-On (SSO) for authentication:
  • Password policies are managed by your enterprise identity provider.
  • Contact your IT administrator for password requirements and reset procedures.

​
Support

If you experience issues with password reset or account access: