Documentation Index Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
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Back to Generative AI Features LLM-powered features for Agent AI that enhance agent productivity, utterance generation, sentiment analysis, and conversation quality.
Model Feature Matrix (✅ Supported | ❌ Not supported)
Feature Azure OpenAI OpenAI Custom LLM XO GPT Agent Coaching GPT-4o GPT-4o, GPT-4o mini ✅ ❌ Conversation Summary ❌ ❌ ✅ ✅ Generating Opposite Utterance Suggestions GPT-3.5 Turbo GPT-3.5 Turbo, GPT-4, GPT-4 Turbo, GPT-4o, GPT-4o mini ✅ ❌ Generating Similar Answer Suggestions ❌ GPT-3.5 Turbo, GPT-4, GPT-4o mini ❌ ❌ Generating Similar Utterance Suggestions GPT-3.5 Turbo GPT-3.5 Turbo, GPT-4, GPT-4 Turbo, GPT-4o, GPT-4o mini ✅ ❌ Sentiment Analysis GPT-4o GPT-4o, GPT-4o mini ✅ ❌
Features Agent Coaching Generates best-response suggestions for agents based on conversation history and the current message. Learn more .
Agent Playbook Configure models to power playbooks with GenAI, resulting in more accurate triggers and step adherence based on conversation history. Learn more .
Conversation Summary Generates LLM-based conversation summaries at agent handoff, transfer between agents, and conversation wrap-up.
Generating Opposite Utterance Suggestions Uses LLMs to generate opposite utterances during design time.
Generating Similar Answer Suggestions Uses LLMs to generate semantically similar answers during design time.
Generating Similar Utterance Suggestions Uses LLMs to generate semantically similar utterances during design time.
Sentiment Analysis Displays a real-time sentiment indicator during active chat conversations, updating dynamically as the conversation progresses.
