| Method | GET |
|---|---|
| Endpoint | https://{{host}}/agentassist/api/v1/public/{{botId}}/conversations/sessions/{{sessionId}} |
| Content-Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token. |
| API Scope | SmartAssist Analytics |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
host | Environment URL, for example, https://platform.kore.ai | string, required |
botId | Unique Bot ID (for example: st-da6627e6-bb55-5e2f-80d3-92220e02xxxx). | string, required |
sessionId | Parent App Session ID (for example: 68a95e70fe5b8e806f8exxxx). | string, required |
Sample Request
curl --location --request GET 'https://{{host}}/agentassist/api/v1/public/{{botId}}/conversations/sessions/{{sessionId}}' \
--header 'accept: application/json, text/plain, */*' \
--header 'accept-language: en-US,en;q=0.9' \
--header 'accountid: {{accountId}}' \
--header 'app-language: en' \
--header 'content-type: application/json;charset=UTF-8' \
--header 'referer: https://staging-smartassist.kore.ai/smartassist/config/queues' \
--header 'auth: <JWT-token>' \
--data '{
"startDate":"2024-10-24",
"endDate":"2024-10-28",
"timeZoneOffset": -330
}'
Header Parameters
| Header | Description | Optional/Required |
|---|---|---|
accept | Supported response type. Must be application/json. | Required |
accountid | Identifies the customer account. | Required |
Request Body Parameters
| Parameter | Description | Type |
|---|---|---|
startDate | Start date filter in YYYY-MM-DD format. | string, optional |
endDate | End date filter in YYYY-MM-DD format. | string, optional |
timeZoneOffset | Time zone offset in minutes (for IST use -330). | number, optional |
Sample Response
{
"_id": "c-ab4eb09-8dba-4db8-9176-b0ee670dxxxx",
"participants": [
{
"queueId": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"queueStartTime": "2025-08-23T06:23:45.100Z",
"queueName": "Default Queue",
"agentId": "u-4149b5e5-9bbd-502d-b0ab-bfbd01d6xxxx",
"name": "SmartAssist QA",
"status": "INACTIVE",
"assignedAt": "2025-08-23T06:23:45.595Z",
"startTimeStamp": "2025-08-23T06:23:55.593Z",
"conversationTransferred": true,
"reason": "OVERDUE",
"endTimeStamp": "2025-08-23T06:27:13.724Z"
},
{
"queueId": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"queueStartTime": "2025-08-23T06:27:13.707Z",
"queueName": "Default Queue",
"agentId": "u-4149b5e5-9bbd-502d-b0ab-bfbd01d6xxxx",
"name": "SmartAssist QA",
"status": "ACTIVE",
"assignedAt": "2025-08-23T06:33:49.658Z",
"startTimeStamp": "2025-08-23T06:33:52.136Z",
"endTimeStamp": "2025-08-23T06:33:54.960Z",
"endedChat": true
}
],
"transferDetails": [
{
"fromQueue": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"transferredByAgentName": "SmartAssist QA",
"transferredType": "QUEUE",
"transferredTo": [
{
"id": "qu-a8203c2-aee7-4aa0-bb95-64e5c17exxxx",
"name": "Default Queue",
"type": "QUEUE"
}
],
"priority": "HIGHEST",
"transferredAt": "2025-08-23T06:27:13.707Z",
"systemTransferReason": "OVERDUE",
"systemTransfer": true
}
],
"conversationType": "livechat",
"status": "CLOSED",
"summary": [
"The customer was initially connected ... highest priority. The customer was asked to stand by while being transferred to the new queue."
],
"dispositions": {
"status": "Resolved",
"remarks": "The customer was initially connected ... advising the customer to reach out again if further assistance is needed.",
"dispositionSets": [
{ "dispositionsSet": "Resolution", "dispositionCodes": "Resolved" },
{ "dispositionsSet": "Custom", "dispositionCodes": "ThroughWeb" }
],
"metaStatus": "AGENT_CLOSED"
},
"userInfo": {
"firstName": "Test",
"lastName": "User",
"email": "john.doe@example.com",
"phoneNumber": "9999999999",
"activationStatus": "active"
}
}
Response Body Parameters
| Parameter | Description | Type |
|---|---|---|
_id | Unique conversation ID. | String |
participants | List of agents or participants in the conversation. | Array |
transferDetails | Details of conversation transfer between queues/agents. | Array |
conversationType | Type of conversation (for example: livechat). | String |
status | Current conversation status (for example: CLOSED). | String |
summary | Generated summary of the conversation. | Array |
dispositions | Contains final status, remarks, and disposition codes. | Object |
userInfo | End-user profile details including name, email, phone, and status. | Object |
notes | Internal agent notes captured during the conversation. | Array |