Fetch Call Recording - Kore.ai Docs

Back to API List To retrieve the recording of a specific call using either the userId or sessionId.

Method	GET
Endpoints	`https://{{host}}/api/public/bot/{{botId}}/recordings?{{userId}}`
	`https://{{host}}/api/public/bot/{{botId}}/recordings?{{sessionId}}`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token
API Scope	SmartAssist Recordings

Path Parameters

Parameter	Description	Type
`host`	Environment URL, for example, `https://platform.kore.ai`	string, required
`botId`	botId or streamId. You can get it from the App Settings page.	string, required

Query Parameters

Parameter	Description	Type
`userId`	The ID of the user whose conversation history will be accessed. It can be a user email id or an enterprise-assigned unique id.	string, required
`sessionId`	The unique identifier for the session record.	string, required

Sample Request

curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?userId={{userId}}' \
--header 'auth: {{JWT_TOKEN}}'
curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?sessionId={{sessionId}}' \
--header 'auth: {{JWT_TOKEN}}'

Sample Response

{
    "recording": [
        "data:audio/wav;base64,{encodedFileInTheSpecifiedFormat}"
    ]
}

​Path Parameters

​Query Parameters

​Sample Request

​Sample Response

Path Parameters

Query Parameters

Sample Request

Sample Response