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Fetch Call Recording

To retrieve the recording of a specific call using either the userId or sessionId.
MethodGET
Endpointshttps://{{host}}/api/public/bot/{{botId}}/recordings?{{userId}}
https://{{host}}/api/public/bot/{{botId}}/recordings?{{sessionId}}
Content Typeapplication/json
Authorizationauth: {{JWT}} See How to generate the JWT Token
API ScopeSmartAssist Recordings

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Path Parameters

ParameterDescriptionType
hostEnvironment URL, for example, https://platform.kore.aistring, required
botIdbotId or streamId. You can get it from the App Settings page.string, required

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Query Parameters

ParameterDescriptionType
userIdThe ID of the user whose conversation history will be accessed. It can be a user email id or an enterprise-assigned unique id.string, required
sessionIdThe unique identifier for the session record.string, required

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Sample Request

curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?userId={{userId}}' \
--header 'auth: {{JWT_TOKEN}}'
curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?sessionId={{sessionId}}' \
--header 'auth: {{JWT_TOKEN}}'

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Sample Response

{
    "recording": [
        "data:audio/wav;base64,{encodedFileInTheSpecifiedFormat}"
    ]
}