Documentation Index
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Fetch Call Recording
To retrieve the recording of a specific call using either the userId or sessionId.
| Method | GET |
|---|
| Endpoints | https://{{host}}/api/public/bot/{{botId}}/recordings?{{userId}} |
| https://{{host}}/api/public/bot/{{botId}}/recordings?{{sessionId}} |
| Content Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token |
| API Scope | SmartAssist Recordings |
Path Parameters
| Parameter | Description | Type |
|---|
host | Environment URL, for example, https://platform.kore.ai | string, required |
botId | botId or streamId. You can get it from the App Settings page. | string, required |
Query Parameters
| Parameter | Description | Type |
|---|
userId | The ID of the user whose conversation history will be accessed. It can be a user email id or an enterprise-assigned unique id. | string, required |
sessionId | The unique identifier for the session record. | string, required |
Sample Request
curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?userId={{userId}}' \
--header 'auth: {{JWT_TOKEN}}'
curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?sessionId={{sessionId}}' \
--header 'auth: {{JWT_TOKEN}}'
Sample Response
{
"recording": [
"data:audio/wav;base64,{encodedFileInTheSpecifiedFormat}"
]
}
