Back to Reports List The Total Volumes Report provides comprehensive statistics on conversations including counts and duration, categorized by channel and direction, within a specified time frame. Administrators and supervisors can view the total number of conversations, duration, cumulative agent minutes expended, and filter by date and timezone.Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Generate and Manage the Report
Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.