Generate and Manage the Report
Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.
Total Volumes Report
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The Total Volumes Report provides comprehensive statistics on conversations including counts and duration, categorized by channel and direction, within a specified time frame. Administrators and supervisors can view the total number of conversations, duration, cumulative agent minutes expended, and filter by date and timezone.