Back to Reports List The Queue Dispositions Report is a detailed report on sessions and duration for each code in a disposition set.Documentation Index
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Generate and Manage the Report
Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.
Report Fields
| Field | Description | Example | Total |
|---|---|---|---|
Disposition Code | Each disposition code in a disposition set. | Resolved | NA |
Sessions | Number of conversations assigned this code. | 123 | SUM |
% Total | Number of conversations assigned this code / Total conversations. | 83 | NA |
Call Length - Total | Total length of all conversations assigned this code. | 00:45:52 | SUM |
Call Length - Average | Total length / Number of sessions. | 00:45:52 | AVG |
Call Length - % Total | Total length for this code / Total length for this set. | 23 | NA |