Back to Reports List.png The Agent Status Detail Report provides detailed information on all status transitions that occurred within a date range.Documentation Index
Fetch the complete documentation index at: https://koreai.mintlify.app/llms.txt
Use this file to discover all available pages before exploring further.
Generate and Manage the Report
Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.
Report Fields
| Field | Description | Example |
|---|---|---|
Begin | Date and time at which the agent begins their stay in a status. | 01/06/23 15:57:17 |
End | Date and time at which the agent ends their stay in a status. | 01/06/23 15:57:17 |
Standard Status | Status according to the standard statuses in the system. | Busy |
Custom Status | Status according to the custom statuses configured by the customer. | Security Training |
Duration | Time for which the agent’s status was in the given state. | 323:21:23 |