Generate and Manage the Report
Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.
Report Fields
| Field | Description | Example |
|---|---|---|
Login | Date and time at which the agent logged in, starting a new session. | 01/06/23 15:57:17 |
Logout | Date and time at which the agent logged out, ending a session. | 01/06/23 15:57:17 |
Duration | Duration of the session (Logout - Login). | 64:39:22 |