Back to Reports List The Agent Entry Exit Summary Report is a detailed report of an agent’s entry and exit events.Documentation Index
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Generating the Report
- On the Reports tab, select New Report.
- In the list of reports, select Agent Entry Exit Summary Report.
- Enter the Report Name and Report Description.
- Select a Time.
- Select Data Filters.
- Select Report Generation and choose Run On Demand or Schedule, where you can create up to six schedules (only one for the Hourly option).
- Select Format (PDF or CSV).
- Enter a Send To address (single email address or mailing list).
- Select Create to generate the report.
- Select the Run option to generate the report. Run On Demand generates the report immediately, while Schedule configures automatic generation at the specified date and time without manual execution.
- Select the PDF or CSV option to download the report.
The red dot beside the report indicates it was generated within the last 24 hours. You can download, save, and view the report in PDF/CSV format.

Report Fields
| Field | Description | Example |
|---|---|---|
App Entry | Date and time at which the agent entered the system, starting a new session. | 01/06/23 15:57:17 |
App Exit | Date and time at which the agent exited the system, ending a session. | 01/06/23 15:57:17 |
Duration | Duration of the session (Entry - Exit). | 01:39:22 |
Client IP | The IP address of the client device. | 192.168.1.100 |