Agent Activity Summary Report

Back to Reports List The Agent Activity Summary Report provides a daily summary of agent time by status.

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Refer to Creating a New Report for instructions on generating this report. Refer to Manage Reports for instructions on managing this report. The report is available for download.

Report Fields

Field	Description	Example	Weekly Summary	Monthly Summary
`Date`	Date `(12:00 AM-11:59 PM)`-all statistics accumulated by date.	`"02/21/2023"`	NA	NA
`Login`	First login event, if it exists.	`"11:50:57 PM"`	NA	NA
`Logout`	Last logout event, if it exists.	`"11:50:57 PM"`	NA	NA
`Available`	Time the agent’s status was marked Available.	`"323:21:23"`	SUM	SUM
`Busy`	Time the agent’s status was marked Busy.	`"323:21:23"`	SUM	SUM
`Away`	Time the agent’s status was marked Away.	`"323:21:23"`	SUM	SUM
`Interacting`	Time the agent was actively interacting or engaged in post-call work.	`"323:21:23"`	SUM	SUM
`Idle`	Time the agent was Available but not handling any conversations.	`"323:21:23"`	SUM	SUM

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​Report Fields

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Report Fields