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Back to Analytics Overview The Performance section gives supervisors and administrators a date and channel-filtered view of Agentic Copilot suggestion acceptance rates and average summary generation times.

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Access Performance

  1. Sign in to AI for Service.
  2. Go to Agent AI > Analytics.
  3. Select Agent AI > Performance.
  4. Filter data based on date and channel type:
agentai-performance

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Session and suggestion metrics

The top of the Performance section shows four summary metrics for the selected date range. Each metric card includes a delta indicator (↑ or ↓) that compares the current period against the previous equivalent period.

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Copilot Suggestion Acceptance Rate

This section displays two panels side by side: Agentic Responses and Avg. Summary Generation Time.

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Agentic Responses

The Agentic Responses panel displays a bar chart of the average AI response time (non-streaming) for the selected Agentic app. Use the dropdown list to switch between configured Agentic apps. Hover over a bar to view the exact value in seconds.
  • App dropdown list: Filters the chart by the selected Agentic app.
  • Avg. AI Response Time (Non-Streaming): Average time the system takes to generate a non-streaming AI response for the selected app.

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Avg. Summary Generation Time

The Avg. Summary Generation Time panel displays a bar chart comparing the average generation time for Closing Summary and Mid-Conversation Summary across the selected date range. Hover over a bar to view the exact value in seconds.