Welcome to Kore.ai Product Documentation

Learn how to implement AI to drive value for Work, Process, and Service using the Kore.ai Agent Platform. Accelerate your AI solutions using no-code and pro-code tools.

AI for Work

AI for Work makes work more efficient, intelligent, and valuable for every employee. It combines powerful AI capabilities with a user-friendly interface.

AI for Process

AI for Process empowers organizations to automate complex workflows through no-code tools, centralized AI management, and enterprise guardrails.

AI for Service (XO Platform)

AI for Service transforms customer experience with no-code conversational AI agents and an AI Contact Center, combining automation and agent assistance.

A unified platform for building multi-agent AI solutions with no-code development tools, agentic AI capabilities, and comprehensive data services.

Agentic Apps

Build intelligent Al systems that autonomously collaborate to handle complex tasks.

Tools

Framework with connectors and APIs enabling Al agents to interact with enterprise systems.

Knowledge

Retrieval system with connectors for Al agents to access and enrich organizational knowledge.

Model Hub

System to fine-tune and host Al models with enterprise data, supporting various model types.

Prompt Studio

Collaborative environment to create and test prompts, with versioning for optimal LLM performance.

Evaluation Studio

Measure LLM performance using customizable metrics and combined Al-human evaluations.

AI Safety

Framework providing governance and controls to protect sensitive data and regulate Al outputs.

Observability

Comprehensive logging and monitoring system offering visibility into Al operations and decisions.

Employee Solutions

HR Assist

AI-driven employee engagement solution for personalized support throughout the entire employee lifecycle.

Recruit Assist

A Gen AI-powered solution that solves hiring challenges and enhances recruitment efficiency and effectiveness.

IT Assist

Generative AI-powered self-service and Help Desk solution for efficient employee IT support.

Customer Solutions

HealthAssist

We can use something like this "Virtual healthcare assistant to deliver conversational support for patients, providers, members, and employees."

RetailAssist

Virtual retail assistant for order management and customer service across digital, voice, and in-store platforms.

Bank Assist

Employ your virtual banking assistant powered by a domain-specific LLM in just 30 days for chat, voice, and web.