Welcome to Kore.ai Documentation

Kore.ai offers innovative platforms, no-code tools, and tailored solutions. Learn how to build secure and scalable AI-powered
solutions, including AI agents, virtual assistants, omnichannel contact centers, and conversational search experiences.

A platform to build, test, integrate components, and deploy generative AI agents.

Agents

Create AI-powered workflows to automate processes, streamline tasks, and generate insights.

Models

Integrate, fine-tune, and access base and hosted models within GALE for seamless utilization.

Playground

Test and optimize prompts across different AI models to achieve the best performance.

Data

Streamlined in-app data storage for prompt testing and model fine-tuning purposes.

Secure, scalable AI solutions for engaging customer experiences across channels.

Automation AI

An Intelligent Virtual Assistant builder to create personalized experiences for your customers.

Search AI

Conversation Search Assistant with the added power of LLM and Generative AI.

Contact Centre AI

Deliver an exceptional customer experience using an AI-native Contact Center as a service.

Agent AI

An AI-first intelligent visual assistant to elevate your agents’ productivity and experience.

Employee Solutions

HR Assist

AI-driven employee engagement solution for personalized support throughout the entire employee lifecycle.

Recruit Assist

A Gen AI-powered solution that solves hiring challenges and enhances recruitment efficiency and effectiveness.

IT Assist

Generative AI-powered self-service and Help Desk solution for efficient employee IT support.

Customer Solutions

Retail Assist

Virtual retail assistant for order management and customer service across digital, voice, and in-store platforms.