Welcome to Kore.ai Product Documentation

Learn how to build and deploy AI agents at enterprise scale - quickly, securely, and flexibly with Kore.ai Agent Platform and solution offerings for Work, Process, and Service.

AI for Work

Enhance employee productivity through intelligent information discovery, knowledge access, task automation, and cross-organizational collaboration

AI for Process

Automate knowledge-intensive tasks, improve compliance, and ensure consistency by transforming complex workflows into agent-driven processes.

AI for Service (XO Platform)

Automate customer interactions across channels with agentic solutions for contact centers and self-service, enabling fast resolution and improved satisfaction.

The foundation for all AI solutions, providing enterprise-grade multi-agent orchestration with end-to-end capabilities, no-code tools, SDKs, and robust security.

Agentic Apps

Build intelligent Al systems that autonomously collaborate to handle complex tasks.

Tools

Framework with connectors and APIs enabling Al agents to interact with enterprise systems.

Search and Data AI

Retrieval system with connectors for Al agents to access and enrich organizational knowledge.

Model Hub

System to fine-tune and host Al models with enterprise data, supporting various model types.

Prompt Studio

Collaborative environment to create and test prompts, with versioning for optimal LLM performance.

Evaluation Studio

Measure LLM performance using customizable metrics and combined Al-human evaluations.

AI Safety

Framework providing governance and controls to protect sensitive data and regulate Al outputs.

Observability

Comprehensive logging and monitoring system offering visibility into Al operations and decisions.

Employee Solutions

HR Assist

AI-driven employee engagement solution for personalized support throughout the entire employee lifecycle.

Recruit Assist

A Gen AI-powered solution that solves hiring challenges and enhances recruitment efficiency and effectiveness.

IT Assist

Generative AI-powered self-service and Help Desk solution for efficient employee IT support.

Customer Solutions

HealthAssist

We can use something like this "Virtual healthcare assistant to deliver conversational support for patients, providers, members, and employees."

RetailAssist

Virtual retail assistant for order management and customer service across digital, voice, and in-store platforms.

Bank Assist

Employ your virtual banking assistant powered by a domain-specific LLM in just 30 days for chat, voice, and web.