Managing Usage Limits

When users create an account with GALE, they receive free credits— including 75 model credits and 10,000 agent runs by default. The model credits are used for model inference and setting guardrails, while agent runs are consumed when inferring agents. Once the free credits are fully exhausted, users will no longer be able to perform these actions . To continue using GALE’s services after the free credits are exhausted, users must add credits to their account by contacting GALE support at galesupport@kore.com.

Exhaustion alerts for Model Credits and Agent Runs:

GALE provides multiple alert and warning notifications to inform users when their credits are running low or have expired. These notifications are crucial for:

• Helping users monitor their credit usage
• Allowing proactive management to prevent service disruptions
• Reminding users to add credits in advance to ensure uninterrupted access to GALE's features

Notification Methods

• Banner Alerts: A banner appears at the top of the page in the application to inform users of their usage status. The alert banners are displayed at 20%, 50%, 70%, 80%, and 90% exhaustion of model credits and agent runs, providing users with ample notice to take action. These banners ensure users are aware of low credits/runs in real-time.

  Banners will appear at the top of the page in the following cases:
  * Free credits expired: Users will see a fixed top banner prompting them to upgrade their plan. * Model credits/agent runs expired: Users will see a fixed top banner prompting them to either upgrade or top-up their current plan. * Model credits/agent runs low: Users will see a removable banner encouraging them to top-up or upgrade their plan. This banner can be removed, but will reappear upon page refresh.

  For example, “Your model credits and agent runs are low, and fine-tuning is disabled. Please contact galesupport@kore.com for uninterrupted service.”

• Email Notifications: The system automatically sends email notifications to users when their credit levels fall below a specified threshold, including warnings for both model credits and agent runs. Emails will be sent at 50%, 70%, 80%, and 90% exhaustion of model credits and agent runs, providing users with ample notice to take action. These emails include instructions on the next steps to resolve the issue, such as adding more credits byor contacting GALE support.

  For example, “This is to inform you that your model credits are getting low. You cannot start a new model fine-tuning job unless you have more than 25 model credits. To ensure uninterrupted service, kindly top up your plan with more model credits or email galesupport@kore.com.”

Note

Billing usage is tracked and displayed on the Billing Usage page, showing both agent runs and model credits consumption, so users can easily monitor their credit usage and make adjustments as needed.

Credit Usage Indicator

Users can easily track their usage and know when to take action. On the top right side of the application, users will see a round pie chart icon that visually represents their credit usage.

As credits are consumed, the pie ring icon fills up or depletes to indicate how much of the available credits have been used. The icon's color dynamically changes based on your current credit usage, providing a clear visual indicator of your remaining balance.

• Green (Good Balance): The icon is mostly or fully green, indicating that more than 75% of credits are available, and the user has a healthy credit balance.
• Yellow/Orange (Moderate Usage): As credits are used, the icon turns yellow or orange, indicating that 25%-75% of credits remain, and the user is using a moderate amount of credits.
• Red (Low Credits): The icon turns red when less than 25% of credits remain, warning the user to add credits soon to avoid disruption.
• Triangle Icon (Credits Exhausted): When credits are fully depleted, the icon changes to a triangle (associated with a warning), indicating that no credits are left. The user will need to add more credits to resume services like model deployments or agent runs.

For help with adding credits or managing your account, reach out to GALE Support.