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Back to API List Use this API to get the hours of operation by providing the orgId and queueId.
Method GET Endpoint https://{{host}}/agentassist/api/public/organizations/{{orgId}}/operationshours/{{queueId}}Content-Type application/jsonAuthorization auth: {{JWT}} See How to generate the JWT Token .API Scope Configuration
Path Parameters Parameter Description Type hostEnvironment URL, for example, https://platform.kore.ai string, required orgIdThe unique identifier of the organization. In the application, navigate to any screen and check the API response to locate the orgId. Open the browser’s developer tools using F12 , Ctrl+Shift+J (Windows/Linux), or Cmd+Opt+J (macOS). string, required queueIdThe unique identifier of the queue. string, required
Sample Request curl --location --request GET 'https://{{host}}/agentassist/api/public/organizations/{{orgId}}/operationshours/{{queueId}}' \ --header 'auth: <token>' \ --header 'Content-Type: application/json' \ --header 'accountId: <accountId>' --header 'IId: <IId>'
Header Description Required/Optional accountIdThe account ID associated with the API request. required authJWT token for authentication. required IIdThe appId or streamId. required
Sample Response { "name" : "Default Hours of Operation(Auto Created)1" , "standardDays" : { "frequency" : "WEEKLY" , "days" : [ { "start" : "9:00 AM" , "end" : "11:00 PM" , "day" : "SU" }, { "start" : "12:00 AM" , "end" : "11:59:59.999 PM" , "day" : "MO" }, { "start" : "12:00 AM" , "end" : "11:59:59.999 PM" , "day" : "TU" }, { "start" : "12:00 AM" , "end" : "11:00 PM" , "day" : "WE" }, { "start" : "12:00 AM" , "end" : "11:00 PM" , "day" : "TH" }, { "start" : "12:00 AM" , "end" : "11:00 PM" , "day" : "FR" }, { "start" : "12:00 AM" , "end" : "11:59:59.999 PM" , "day" : "SA" } ] }, "specialDays" : { "frequency" : "YEARLY" , "days" : [] }, "status" : "ACTIVE" , "lname" : "default hours of operation(auto created)1" , "isDefault" : true , "orgId" : "o-ee9eb154-b7e9-5387-a4a9-bc027a60xxxx" , "createdBy" : "u-d59dd137-fd97-52c2-8e86-fe6b42caxxxx" , "timezone" : "Asia/Kolkata" , "id" : "63c0e807509f957d6601xxxx" , "isHoursOfOperationValid" : true }
Response Body Parameters Parameter Description Type nameDisplay name of the hours of operation configuration. string lnameLowercase version of the name. string standardDaysConfiguration for regular operating hours. object standardDays.frequencyFrequency of the standard schedule (for example, "WEEKLY"). string standardDays.daysAn array of daily schedule configurations. array standardDays.days[].startStart time in 12-hour format (for example, "9:00 AM"). string standardDays.days[].endEnd time in 12-hour format (for example, "11:00 PM"). string standardDays.days[].dayTwo-letter day code (SU, MO, TU, WE, TH, FR, SA). string specialDaysConfiguration for special operating hours. object specialDays.frequencyFrequency of special schedules (for example, "YEARLY"). string specialDays.daysAn array of special schedule configurations. array statusCurrent status of the configuration (for example, "ACTIVE"). string isDefaultIndicates if this is the default hours of operation configuration. boolean orgIdThe unique identifier of the organization. string createdByUser ID of the creator. string createdByAIdCreator’s agent ID. string timezoneTimezone in IANA format (for example, "Asia/Kolkata"). string iIdInternal identifier. string idUnique identifier for the configuration. string isHoursOfOperationValidIndicates if the hours of operation configuration is valid. boolean
