Get All Conversations Data - Call Details-v2

To retrieve the raw data for all conversations in a detailed view. The days’ range can’t be more than seven days.

Method	POST
Endpoint	`https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/v2/interactionDetails?offset=0&limit=100`, `https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/v2/calldetails?offset=0&limit=100`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` See How to generate the JWT Token
API Scope	SmartAssist Analytics

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, `https://platform.kore.ai`	string, required
accountId	The Account Id	string, required

Query Parameters

Parameter	Description	Type
limit	Specifies the number of conversation records to retrieve, with a maximum limit of 100. For example, 50	integer, optional
offset	Defines the number of pages to skip or retrieve. Defaults to 0 if unspecified, with a maximum value of 10. For example, 10	integer, optional

Sample Request (Interaction Details)

curl --location 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/v2/interactionDetails?offset=0&limit=100' \
--header 'accept: application/json' \
--header 'content-type: application/json;charset=UTF-8' \
--header 'auth: <jwt_token>' \
--header 'iId: {{streamId}}' \
--data '{
"startDate":"2026-02-16",
"endDate":"2026-02-22",
"direction": "Outbound",
"selectedFields": [
        "skills",
        "customerinfo",
        "userleveltags",
        "sessionleveltags",
         "campaigninfo"
    ],
"queues":[],
"channels": [],
"timeZoneOffset":-330
}'

Sample Request (Call Details)

curl --location --request POST 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/v2/callDetails?offset=0&limit=100' \
  --header 'accept: application/json, text/plain, /' \
  --header 'content-type: application/json;charset=UTF-8' \
  --header 'auth: <jwt_token>' \
  --header 'iId: {{streamId}}' \
  --body '{
    "startDate": "2026-07-07",
    "endDate": "2026-07-07",
    "selectedFields": [
        "skills",
        "customerinfo",
        "userleveltags",
        "sessionleveltags",
        "snoozeinfo"
    ],
    "timeZoneOffset": -330
}'

Header Parameters

Header	Description	Optional/Required
`accept`	Desired response format (for example, application/json)	Optional
`accept-language`	Preferred response language (for example, en-US)	Optional
`accountId`	Unique account identifier	Required
`app-language`	Application display language (for example, en)	Optional
`content-type`	Request body format (application/json;charset=UTF-8)	Required
`referer`	Source application name (for example, smartassist)	Optional
`auth`	JWT authentication token	Required
`IId`	Stream or application id	Required

Request Body Parameters

Parameter	Description	Type
`startDate`	The start date from which records are considered. Format: `yyyy-mm-dd HH24:mm:ss`. Example: `2022-08-25 07:20:15`	DateTime, required
`endDate`	The end date up to which records are considered. Format: `yyyy-mm-dd HH24:mm:ss`. Example: `2022-08-25 18:20:15`	DateTime, required
`timeZoneOffset`	The time zone offset. Examples: `-330`, `630`, `-500`. Note: For US/New York, the offset is `300`. Use a minus sign for time zones east of GMT; no sign for time zones west of GMT.	number, required
`selectedFields`	Specifies which data fields to include in the API response. `skills` - Returns the agent’s areas of expertise or capabilities. `customerinfo` - Includes key customer details such as email, first name, last name, phone number, and other details. `userleveltags` - Returns tags assigned at the individual user level for categorization or filtering. `sessionleveltags` - Returns tags associated with a specific session or conversation instance. `campaigninfo`- Returns campaign details associated with a specific session or conversation.	array[string], optional
`channels`	The channels to include. Example: `['rtm', 'voice']`
`snoozeinfo`	Indicates the number of times and duration of a customer who is to be placed on snooze.	array[string], optional
`direction`	Specifies the interaction direction to filter conversation data. Valid values typically include `Inbound`, `Outbound`, or `Both`.	string, optional
`queues`	The list of queue IDs in the instance bots.	array[string], optional

Sample Response (Interaction Details)

{
    "numResults": 10,
    "data": [
        {
            "sessionId": "68db745779cb8cebd651xxxx",
            "channel": "Web/Mobile Client",
            "sessionStartTime": "2025-09-30T11:40:31",
            "sessionEndTime": "2025-09-30T11:40:42",
            "botId": "st-1d7611fa-908a-5f0c-8871-f7ea97a0xxxx",
            "userId": "u-ae9c9170-7a27-5cf5-89ab-e345d9e7xxxx",
            "channelSpecificUserId": "john.doe@example.com",
            "orgId": "o-5a0da1e4-2df3-5cec-9ee4-af0b2efdxxxx",
            "smartStatus": "CLOSED AT BOT",
            "reason": "",
            "disconnectingEvent": "",
            "errorDetails": "",
            "finalStatus": "BotResolved",
            "automationBotIDs": [
                "st-e5c6ae6b-c388-5acd-93b7-bada87a7xxxx"
            ]
        },

{
            "conversationId": "c-252425a-903a-469e-b16d-eee318e3xxxx",
            "sessionId": "68dcfba48d99cc7cd125xxxx",
            "channel": "Web/Mobile Client",
            "isVoicemail": "NO",
            "Direction": "Inbound",
            "skills": [],
            "finalStatus": "CLOSED",
            "smartStatus": "CLOSED",
            "reason": "",
            "disconnectingEvent": "Agent Closed",
            "botId": "st-df029793-114e-55ab-9d80-8777af8axxxx",
            "dispositions": [],
            "dispositionRemarks": [],
            "metaInfo": {
                "firstName": "John",
                "lastName": "Doe",
                "email": "john.doe@example.com",
                "phoneNumber": "150551xxxxx",
                "identities": [
                    {
                        "val": "cs-ddee2921-797d-5751-8786-bf06xxxx/22f2681a-23d9-420a-9852-5bdab917afd61f1ce2a8-b737-48ee-89b3-bfeeacb3xxxx",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "botId": "st-df029793-114e-55ab-9d80-8777af8axxxx",
                            "isEnabled": false
                        }
                    },
                    "automationBotId": "st-df029793-114e-55ab-9d80-8777af8axxxx",
                    "lastIntentName": "agent transfer",
                    "dialog_tone": []
                },
                "ipAddress": "123.xxx.xx.xxx",
                "hostDomain": "{{host}}",
                "os": "Windows"
            },
            "customerinfo": {
                "CustomerPhone": "12345xxxxx",
                "CenterPhone": "",
                "CustomerFirstName": "Jane",
                "CustomerLastName": "Doe",
                "CustomerEmail": "jane.doe@example.com"
            },
            "sessionStartTime": "2025-10-01T15:30:04",
            "sessionEndTime": "2025-10-01T15:31:01",
            "channelSpecificUserId": "cs-ddee2921-797d-5751-8786-bf060407xxxx/22f2681a-23d9-420a-9852-5bdab917afd61f1ce2a8-b737-48ee-89b3-bfeeacb3xxxx",
            "userId": "u-fb8994f9-3a52-58ed-8f73-81204e7xxxx",
            "destinations": [
                {
                    "destinationType": "QueueEntry",
                    "queueId": "qu-577416d-3745-40e7-904c-85ba1a04xxxx",
                    "queueName": "Default Queue",
                    "CallbackOpted": false,
                    "EnterTime": "2025-10-01T15:30:23",
                    "nonRespondingAgents": [
                        {
                            "agentId": "u-3ea001b4-664a-58b6-8108-b8bca375xxxx",
                            "agentNotes": [
                                "The customer requested to connect with an agent. The bot acknowledged the request and initiated the transfer process, asking the customer to hold."
                            ],
                            "destinationType": "AgentSegment",
                            "email": "john.doe@example.com",
                            "name": "John Doe",
                            "assignedAt": "2025-10-01T15:30:35",
                            "nonResponseEvent": "Supervisor Reassigned"
                        }
                    ]
                },
                {
                    "agentId": "u-3ea001b4-664a-58b6-8108-b8bca37xxxxx",
                    "agentNotes": [
                        "The customer requested to connect with an agent. The bot acknowledged the request and initiated the transfer process, asking the customer to hold."
                    ],
                    "destinationType": "AgentSegment",
                    "status": "Answered",
                    "interactionEndTime": "2025-10-01T15:31:00",
                    "interactionDuration": 15,
                    "afterCallWorkDuration": 32,
                    "afterCallWorkEndTime": "2025-10-01T15:31:32",
                    "ConsultingAgents": [],
                    "JoinedUsers": [],
                    "email": "jane.doe@example.com",
                    "name": "Jane Doe",
                    "acceptedTime": "2025-10-01T15:30:45",
                    "assignedAt": "2025-10-01T15:30:42"
                }
            ],
            "userleveltags": [],
            "sessionleveltags": []
            
        },
     {
            "conversationId": "c-9c9a4c6-6614-4adc-9a29-12e4278xxxxx",
            "sessionId": "6993256027d16c0edd2xxxxx",
            "channel": "Voice",
            "isVoicemail": "NO",
            "Direction": "Outbound",
            "skills": [],
            "finalStatus": "CLOSED",
            "disconnectingEvent": "",
            "smartStatus": "CLOSED",
            "reason": "",
            "errorDetails": "",
            "botId": "st-d567cae4-0d18-577f-8944-3d6fbdexxxxx",
            "dispositions": [],
            "dispositionRemarks": [],
            "metaInfo": {
                "campaignName": "Jan 23 hotfix check (Copy)",
                "userId": "u-4fa7f000-3bcb-5c90-b647-76b4aa9xxxxx",
                "firstName": "Office",
                "lastName": "man",
                "caller": "+140258xxxxx",
                "callee": "9191002xxxxx",
                "Initiation": "Campaign",
                "dialedNumber": "+140258xxxxx",
                "endUserNumber": "9191002xxxxx",
                "attempt": 2
            },
            "customerinfo": {
                "CustomerPhone": "",
                "CenterPhone": "+140258xxxxx",
                "CustomerFirstName": "John",
                "CustomerLastName": "Doe",
                "CustomerEmail": ""
            },
            "sessionStartTime": "2026-02-16T19:40:40",
            "sessionEndTime": "2026-02-16T19:40:40",
            "userId": "u-4fa7f000-3bcb-5c90-b647-76b4aa9xxxxx",
            "destinations": [],
            "userleveltags": [],
            "sessionleveltags": [
                {
                    "name": "audioCodesCallDisconnect",
                    "value": "1"
                }
            ],
            "campaigninfo": {
                "campaignName": "Jan 23 hotfix check (Copy)",
                "campaignId": "cd-3e9169e-9b3a-4415-bdcd-4700a44xxxxx",
                "campaignInstanceId": "cid-3b2e4e9-882d-48a7-a5a3-286b007xxxxx",
                "campaignDialingListId": "cdl-6be0807b-c7cf-53fb-8c3c-ee2f66fxxxxx",
                "attempt": 2,
                "contactStatus": "no-answer",
                "campaignRunDate": "2026-02-16T14:06:41.807Z",
                "contactListName": [
                    "WANTED JAN23"
                ]
            },
            "channelSpecificUserId": "cs-517d4422-a33f-50f7-a67d-d826b5fxxxxx/df922694-9d08-4026-8414-aef1d74xxxxx"
        },
     {
            "conversationId": "c-b807a56-5346-467a-b835-404d244xxxxx",
            "sessionId": "699c22cc3075d4d6997xxxxx",
            "channel": "Web/Mobile Client",
            "isVoicemail": "NO",
            "Direction": "Inbound",
            "skills": [],
            "finalStatus": "CLOSED",
            "disconnectingEvent": "Agent Closed",
            "smartStatus": "CLOSED",
            "reason": "Resolved",
            "errorDetails": "",
            "botId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2axxxxx",
            "dispositions": [
                "Resolved"
            ],
            "dispositionRemarks": [
                "The bot initiated a transfer to an agent and connected the customer with AI for Service. The agent greeted the customer and the bot informed them that they were being transferred to another agent's queue. The customer was then connected with Uat, who greeted them again. Uat closed the conversation, indicating that the customer could reach out again if further assistance was needed."
            ],
            "metaInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "profColour": "#2e8b57",
                "jTitle": "",
                "dept": "",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-2b41857b-a1cb-5862-8faf-e3d99c3xxxxx",
                "_id": "u-1e92130e-a3f2-55ae-9472-52a1f02xxxxx",
                "identities": [
                    {
                        "val": "cs-325638a4-3312-5624-b19a-bbbc150xxxxx/89a479d9-b927-42aa-bd0d-af97c6eceec2a3c64dff-1501-4fcd-955d-a69239cxxxxx",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "botId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2axxxxx",
                            "isEnabled": false
                        }
                    },
                    "lastIntentName": "ConnectToAgent",
                    "automationBotId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2xxxxx"
                },
                "ipAddress": "115.114.xx.xxx",
                "hostDomain": "{{hostDomain}}",
                "os": "Windows"
            },
            "customerinfo": {
                "CustomerPhone": "",
                "CenterPhone": "",
                "CustomerFirstName": "",
                "CustomerLastName": "",
                "CustomerEmail": ""
            },
            "sessionStartTime": "2026-02-23T15:20:04",
            "sessionEndTime": "2026-02-23T15:21:36",
            "channelSpecificUserId": "cs-325638a4-3312-5624-b19a-bbbc150xxxxx/89a479d9-b927-42aa-bd0d-af97c6eceec2a3c64dff-1501-4fcd-955d-a69239cxxxxx",
            "userId": "u-1e92130e-a3f2-55ae-9472-52a1f02xxxxx",
            "destinations": [
                {
                    "destinationType": "QueueEntry",
                    "queueId": "qu-52d7969-7e11-45e6-867b-cda9ccdxxxxx",
                    "queueName": "Default Queue",
                    "CallbackOpted": false,
                    "EnterTime": "2026-02-23T15:20:04",
                    "respondingAgent": {
                        "agentId": "u-92b5cb3b-b0cc-5e37-b321-31c3255xxxxx",
                        "agentNotes": [],
                        "destinationType": "AgentSegment",
                        "status": "Answered",
                        "firstResponseTime": "2026-02-23T15:21:06",
                        "firstResponseDuration": 6,
                        "interactionEndTime": "2026-02-23T15:21:10",
                        "interactionDuration": 11,
                        "ConsultingAgents": [],
                        "JoinedUsers": [],
                        "email": "john.doe@example.com",
                        "name": "john doe",
                        "acceptedTime": "2026-02-23T15:21:00",
                        "assignedAt": "2026-02-23T15:20:04"
                    }
                },
                {
                    "agentId": "u-d289fb12-bf8a-53d7-9a96-998b156xxxxx",
                    "agentNotes": [
                        "The bot initiated a transfer to an agent and connected the customer with AI for Service. The agent greeted the customer and the bot informed them that they were being transferred to another agent's queue. The customer was then connected with Uat, who greeted them again. Uat closed the conversation, indicating that the customer could reach out again if further assistance was needed."
                    ],
                    "destinationType": "AgentSegment",
                    "status": "Answered",
                    "firstResponseTime": "2026-02-23T15:21:20",
                    "firstResponseDuration": 5,
                    "interactionEndTime": "2026-02-23T15:21:24",
                    "interactionDuration": 10,
                    "afterCallWorkDuration": 5,
                    "afterCallWorkEndTime": "2026-02-23T15:21:29",
                    "ConsultingAgents": [],
                    "JoinedUsers": [],
                    "email": "john.doe@example.com",
                    "name": "john doe",
                    "acceptedTime": "2026-02-23T15:21:14",
                    "assignedAt": "2026-02-23T15:21:12"
                }
            ],
            "likeDislikeScore": 1,
            "surveyType": "likeDislike",
            "userleveltags": [],
            "sessionleveltags": [],
            "campaigninfo": {
                "attempt": "",
                "contactStatus": "Resolved"
            }
        },


{
            "conversationId": "c-586a8b5-37ca-4e80-8c34-a53c5c6xxxxx",
            "sessionId": "699bfded91ef376ff70xxxxx",
            "channel": "Web/Mobile Client",
            "isVoicemail": "NO",
            "Direction": "Inbound",
            "skills": [],
            "finalStatus": "CLOSED",
            "disconnectingEvent": "System Hangup",
            "smartStatus": "TERMINATED",
            "reason": "DROP-OFF",
            "errorDetails": "",
            "botId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2xxxxx",
            "dispositions": [
                "DROP-OFF"
            ],
            "dispositionRemarks": [
                "-"
            ],
            "metaInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "profColour": "#00008b",
                "jTitle": "",
                "dept": "",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-2b41857b-a1cb-5862-8faf-e3d99cxxxxx",
                "_id": "u-fa7190cf-f874-5723-820f-1064646xxxxx",
                "identities": [
                    {
                        "val": "cs-325638a4-3312-5624-b19a-bbbc150xxxxx/bf3c21d4-8371-40ce-974a-2a0b52fa8318b778870e-c7f1-4ca4-b3c9-8d3f240xxxxx",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "botId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2xxxxx",
                            "isEnabled": false
                        }
                    },
                    "lastIntentName": "ConnectToAgent",
                    "automationBotId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2xxxxx"
                },
                "ipAddress": "115.114.xx.xxx",
                "hostDomain": "{{hostDomain}}",
                "os": "Windows"
            },
            "customerinfo": {
                "CustomerPhone": "",
                "CenterPhone": "",
                "CustomerFirstName": "",
                "CustomerLastName": "",
                "CustomerEmail": ""
            },
            "sessionStartTime": "2026-02-23T12:42:45",
            "sessionEndTime": "2026-02-23T12:42:51",
            "channelSpecificUserId": "cs-325638a4-3312-5624-b19a-bbbc150xxxxx/bf3c21d4-8371-40ce-974a-2a0b52fa8318b778870e-c7f1-4ca4-b3c9-8d3f240xxxxx",
            "userId": "u-fa7190cf-f874-5723-820f-1064646xxxxx",
            "destinations": [
                {
                    "destinationType": "QueueEntry",
                    "queueId": "qu-52d7969-7e11-45e6-867b-cda9ccdxxxxx",
                    "queueName": "Default Queue",
                    "CallbackOpted": false,
                    "EnterTime": "2026-02-23T12:42:45"
                }
            ],
            "npsScore": 8,
            "surveyType": "nps",
            "userleveltags": [],
            "sessionleveltags": [],
            "campaigninfo": {
                "attempt": "",
                "contactStatus": "DROP-OFF"
            }
        },
{
            "conversationId": "c-0ac330d-0c53-4edc-a4d4-23d3a91xxxxx",
            "sessionId": "699c020c28f2a5aae9bxxxxx",
            "channel": "Web/Mobile Client",
            "isVoicemail": "NO",
            "Direction": "Inbound",
            "skills": [],
            "finalStatus": "CLOSED",
            "disconnectingEvent": "System Hangup",
            "smartStatus": "TERMINATED",
            "reason": "DROP-OFF",
            "errorDetails": "",
            "botId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2axxxxx",
            "dispositions": [
                "DROP-OFF"
            ],
            "dispositionRemarks": [
                "-"
            ],
            "metaInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "profColour": "#00ff7f",
                "jTitle": "",
                "dept": "",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-2b41857b-a1cb-5862-8faf-e3d99c3xxxxx",
                "_id": "u-4b8a2d08-bf57-520f-8ee2-1669d8axxxxx",
                "identities": [
                    {
                        "val": "cs-325638a4-3312-5624-b19a-bbbc150xxxxx/d6b37c15-d2b1-4953-bbb7-3bca16a4ec94aa5feec4-cb64-4412-85f6-0beb679xxxxx",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "botId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2xxxxx",
                            "isEnabled": false
                        }
                    },
                    "lastIntentName": "ConnectToAgent",
                    "automationBotId": "st-8e0bc152-9cfc-5b48-b8b0-41e4d2xxxxx"
                },
                "ipAddress": "115.114.xx.xxx",
                "hostDomain": "{{hostDomain}}",
                "os": "Windows"
            },
            "customerinfo": {
                "CustomerPhone": "",
                "CenterPhone": "",
                "CustomerFirstName": "",
                "CustomerLastName": "",
                "CustomerEmail": ""
            },
            "sessionStartTime": "2026-02-23T13:00:20",
            "sessionEndTime": "2026-02-23T13:00:36",
            "channelSpecificUserId": "cs-325638a4-3312-5624-b19a-bbbc150xxxxx/d6b37c15-d2b1-4953-bbb7-3bca16a4ec94aa5feec4-cb64-4412-85f6-0beb679xxxxx",
            "userId": "u-4b8a2d08-bf57-520f-8ee2-1669d8axxxxx",
            "destinations": [
                {
                    "destinationType": "QueueEntry",
                    "queueId": "qu-52d7969-7e11-45e6-867b-cda9ccdxxxxx",
                    "queueName": "Default Queue",
                    "CallbackOpted": false,
                    "EnterTime": "2026-02-23T13:00:20"
                }
            ],
            "csatScore": 4,
            "surveyType": "csat",
            "userleveltags": [],
            "sessionleveltags": [],
            "campaigninfo": {
                "attempt": "",
                "contactStatus": "DROP-OFF"
            }
        }

    ]
}

Sample Response (Call Details)

{
            "conversationId": "c-89502b3-e29c-4561-9233-4ba756269230",
            "sessionId": "6a4d318973438d8327625016",
            "channel": "Web/Mobile Client",
            "isVoicemail": "NO",
            "Direction": "Inbound",
            "skills": [],
            "finalStatus": "USER ABANDONED",
            "disconnectingEvent": "User Hangup",
            "smartStatus": "ABANDONED WITH AGENT",
            "reason": "Default Queue:sit uxo",
            "errorDetails": "",
            "botId": "st-a1dce41e-496a-5111-b5c9-6c3221e87df2",
            "dispositions": [
                "System Generated"
            ],
            "dispositionRemarks": [
                "The customer initiated a ticket booking request."
            ],
            "metaInfo": {
                "workinghours": {
                    "workdays": "mon,tue,wed,thu,fri",
                    "workstart": "8:00 AM",
                    "workend": "5:00 PM"
                },
                "profImage": "no-avatar",
                "profColour": "#2e8b57",
                "jTitle": "",
                "dept": "",
                "activationStatus": "active",
                "firstName": "",
                "lastName": "",
                "orgId": "o-88aad7f1-0d32-5765-93d7-f40c80402114",
                "_id": "u-a1b63c5f-ecc6-55ce-bd44-c281b6196c89",
                "identities": [
                    {
                        "val": "cs-73e551fb-8920-5398-8288-cd0dbe142487/d7589392-0a4b-4335-a4eb-d93fb9c7b83519ca066f-a600-4846-84e5-bf054d260c1d",
                        "type": "mapped"
                    },
                    {
                        "val": "6a46030735c6731367b8cfdb/agentassist/c-db8aa6b-0884-47c2-a4e2-274628c146c1",
                        "type": "mapped"
                    }
                ],
                "agentTransferConfig": {
                    "overrideAgents": false,
                    "overrideValues": [],
                    "assistEvents": {
                        "startEvent": {
                            "botId": "st-a1dce41e-496a-5111-b5c9-6c3221e87df2",
                            "isEnabled": false
                        }
                    },
                    "sendTranscriptLink": true,
                    "automationBotId": "st-a1dce41e-496a-5111-b5c9-6c3221e87df2",
                    "lastIntentName": "ticket booking",
                    "dialog_tone": []
                },
                "ipAddress": "103.172.203.85:32689",
                "hostDomain": "https://usaz-sit-platform.kore.ai",
                "os": "Windows"
            },
            "customerinfo": {
                "CustomerPhone": "",
                "CenterPhone": "",
                "CustomerFirstName": "",
                "CustomerLastName": "",
                "CustomerEmail": ""
            },
            "sessionStartTime": "2026-07-07T22:34:09",
            "sessionEndTime": "2026-07-07T23:01:24",
            "channelSpecificUserId": "cs-73e551fb-8920-5398-8288-cd0dbe142487/d7589392-0a4b-4335-a4eb-d93fb9c7b83519ca066f-a600-4846-84e5-bf054d260c1d",
            "userId": "u-a1b63c5f-ecc6-55ce-bd44-c281b6196c89",
            "destinations": [
                {
                    "destinationType": "QueueEntry",
                    "queueId": "qu-deb6296-1ccc-438a-a03a-8043dc2702a8",
                    "queueName": "Default Queue",
                    "CallbackOpted": false,
                    "EnterTime": "2026-07-07T22:38:16",
                    "respondingAgent": {
                        "agentId": "u-21463d6e-3235-526a-920a-f10c75a14fea",
                        "agentNotes": [],
                        "destinationType": "AgentSegment",
                        "status": "Answered",
                        "firstResponseTime": "2026-07-07T22:39:15",
                        "firstResponseDuration": 7,
                        "interactionEndTime": "2026-07-07T22:39:25",
                        "interactionDuration": 17,
                        "ConsultingAgents": [],
                        "JoinedUsers": [],
                        "email": "sit_supv01@yopmail.com",
                        "name": "Sit Supv01",
                        "acceptedTime": "2026-07-07T22:39:09",
                        "assignedAt": "2026-07-07T22:38:18",
                        "snoozeinfo": [],
                        "agentChoseTranslate": false
                    }
                },
                {
                    "agentId": "u-72528ebc-d7df-597c-ad09-de020d442e56",
                    "agentNotes": [
                        "The customer initiated a ticket booking request. The bot welcomed the customer and requested the source and destination."
                    ],
                    "destinationType": "AgentSegment",
                    "status": "Answered",
                    "firstResponseTime": "2026-07-07T22:40:14",
                    "firstResponseDuration": 5,
                    "interactionEndTime": "2026-07-07T23:01:23",
                    "interactionDuration": 1273,
                    "afterCallWorkDuration": 35,
                    "afterCallWorkEndTime": "2026-07-07T23:01:57",
                    "ConsultingAgents": [],
                    "JoinedUsers": [],
                    "email": "sit_uxo987@mailinator.com",
                    "name": "sit uxo",
                    "acceptedTime": "2026-07-07T22:40:09",
                    "assignedAt": "2026-07-07T22:39:28",
                    "snoozeinfo": [],
                    "agentChoseTranslate": true
                }
            ],
            "userleveltags": [],
            "sessionleveltags": []
        }`

        

Response Parameters

Parameter Name	Type and Format	Description	Example
`conversationId`	type-prefixed-guid	An ID generated by SmartAssist for this conversation.	c-7b08889-539d-408d-a3e6-9e6ae059xxxx
`sessionId`	internal value	A bot-generated ID for this conversation.	63bd199c197b3646dadexxxx
`channel`	character string	Name of the channel. Values - Web/Mobile Client, System Mail, or Voice	Web / Mobile Client
`sessionStartTime`	YYYY-MM-DDTHH SS	Start time of the session.	2023-01-10 2:25:54
`sessionEndTime`	YYYY-MM-DDTHH SS	End time of the session.	2023-01-10 2:25:54
`botId`	type-prefixed-guid	Identifier of the bot involved.	st-ae8470ab-8ecb-51fb-8e13-c87dc66fxxxx
`userId`	type-prefixed-guid	SmartAssist’s own generated user ID.	u-8413fd99-4ded-5f6d-8c1a-176dc66xxxx
`channelSpecificUserId`	no known format	User ID passed by the channel.	john.doe@example.com
`orgId`	type-prefixed-guid	The organization ID.	o-5a0da1e4-2df3-5cec-9ee4-af0b2efdxxxx
`smartStatus`	String	The summarised live status of the session.	CLOSED
`Reason`	character string	The reason for the status.	NO AGENTS AVAILABLE
`snoozeinfo`	YYYY-MM-DDTHH SS	Indicates the number of times and duration of a customer who is to be placed on snooze.	2023-01-10 2:25:54
`disconnectingEvent`	character string	The final event leading to the conversation ending.	System Hangup
`errorDetails`	String	Details of any error that occurred.
`finalStatus`	character string	Completion status of the conversation	CLOSED or BotResolved
`automationBotIDs`	Array	List of automation bots involved in the session.	”st-e5c6ae6b-c388-5acd-93b7-badaxxxx”
`isVoicemail`	Boolean	Indicates if the session was a voicemail.	NO
`agentChoseTranslate`	Boolean	Indicates whether an Agent requires translation during his segment of the conversation.	True
`Direction`	String	Direction of the call. Values: Inbound, Outbound.	Inbound
`finalStatus`	String	Final status of the session.	CLOSED
`dispositions`	array of strings	Disposition assigned to the conversation.	[Requires Supervisor Attention.
`dispositionRemarks`	array of strings	Remarks or notes related to the disposition from the agent.	CUSTOMER needs help with Products and Sales. AGENT will connect her with an agent.
`metaInfo`	object	Contains custom information, set by the automation.
`metaInfo.caller`	string	Phone number of the caller.	+112345xxxxx
`metaInfo.callee`	string	Phone number of the person receiving the call.	+112345xxxxx
`metaInfo.callerHost`	string	IP address of the caller.	12.xxx.67.8
`metaInfo.userId`	string	Unique identifier of the user.	u-4245d01e-6124-587a-85b2-939fe3cfxxxx
`metaInfo.dialedNumber`	string	Number dialed by the caller.	+112345xxxxx
`metaInfo.agentTransferConfig`	object	Contains configuration for agent transfer including skills, bot, and last intent.
`metaInfo.agentTransferConfig.skillsIds`	array	ID of each skill of the agent handling this conversation.	”6834045b2e9b90fa31c8xxxx”, “6834045b2e9b90fa31c8xxxx”
`metaInfo.agentTransferConfig.overrideAgents`	boolean	Indicates whether the default agent selection logic is overridden.	false
`metaInfo.agentTransferConfig.overrideValues`	array	List of override parameters applied when agent selection logic is overridden.
`metaInfo.agentTransferConfig.assistEvents`	object	Contains configuration for assist-related events.
`metaInfo.agentTransferConfig.assistEvents.startEvent`	object	Contains configuration details for the assist start event.
`metaInfo.agentTransferConfig.assistEvents.startEvent.startEvent.isEnabled`	boolean	Indicates whether the assist start event is enabled.	false
`metaInfo.agentTransferConfig.lastIntentName`	string	The last intent posted to the bot by the user.	Pay Bill
`metaInfo.agentTransferConfig.lastIntentuserInput`	string	The user posted by the user.	Can you please pay my bill?
`metaInfo.agentTransferConfig.dialog_tone`	array	Collection of detected conversational tone attributes associated with the interaction.
`metaInfo.ipAddress`	string	IP address from which the user accessed the session.	123.xxx.xxx.876
`metaInfo.hostDomain`	string	Domain of the platform instance handling the interaction.
`metaInfo.os`	string	Operating system of the user’s device.	Windows
`metaInfo.customerinfo`	Object	Contains customer details captured during the session.
`metaInfo.customerinfo.CustomerPhone`	string	Customer’s phone number.	+198765xxxxx
`metaInfo.customerinfo.CenterPhone`	string	Contact number of the service center.
`metaInfo.customerinfo.CustomerFirstName`	string	Customer’s first name.	John
`metaInfo.customerinfo.CustomerLastName`	string	Customer’s last name.	Doe
`metaInfo.customerinfo.CustomerEmail`	string	Customer’s email address.	john.doe@example.com
`metaInfo.agentTransferConfig.accountId`	string	Unique identifier of the customer account associated with the session.	674daf4bc9d17f4dc070xxxx
`metaInfo.workinghours`	object	Defines the agent’s working days and hours.
`metaInfo.workinghours.workdays`	string	The working days of the agent.	mon,tue,wed,thu,fri
`metaInfo.workinghours.workstart`	string	The time when the agent begins accepting calls.	8:00 AM
`metaInfo.workinghours.workend`	string	The time when the agent stops accepting calls.	5:00 PM
`metaInfo.profImage`	string	Profile image of the agent.
`metaInfo.profColour`	string	Profile color code.	#ff4500
`metaInfo.jTitle`	string	Job title of the agent.
`metaInfo.dept`	String	Department of the agent.
`metaInfo.activationStatus`	string	The activation status of agent.	active
`metaInfo.firstName`	string	The first name of the agent.	Jane
`metaInfo.lastName`	string	The last name of the agent.	Doe
`metaInfo._id`	string	Internal identifier for the user object.	u-c1ca58fb-2208-52f8-9f9c-d542316exxxx
`metaInfo.identities`	Array of objects	Contains the list of mapped identities for the user.
`metaInfo.identities.val`	string	Mapped identity value.	cs-259844d3-7827-5f33-ae7c-9d790e6d7548/c246a41e-91c1-418f-a4c3-a5d4ad59xxxx
`metaInfo.identities.type`	string	Type of identity mapping.	mapped
`metaInfo.transcribeConfig`	object	Configuration for call transcription.
`metaInfo.transcribeConfig.transcribe`	Boolean	Indicates whether transcription is enabled for the session.	true
`destinations`	array of objects	One object for each Queue or Agent that the call was transferred to.
`destinations.destinationType`	String	Destination for any transfer - to distinguish a direct-to-agent transfer from a transfer to queue.	QueueEntry
`destinations.queueId`	type-prefixed-guid	SmartAssist’s internal ID for the Queue.	qu-123dbe9-c752-464d-a9be-1d0e43b6xxxx
`destinations.queueName`	character string	Name of the queue	Residential - Sales
`destinations.CallbackOpted`	Boolean	Indicates whether the customer opted for a callback.	True or False
`destinations.CallbackOptedTime`	String (ISO 8601 datetime)	Timestamp when the customer opted for the callback. Displayed only if CallbackOpted = true	2025-09-30T06:34:48.810Z
`destinations.userCallbackAcceptTime`	String (ISO 8601 datetime)	Timestamp when the customer accepted the callback initiated by the agent. Displayed only if CallbackOpted = true	2025-09-30T06:35:00.589Z
`destinations.EnterTime`	String (ISO 8601 datetime)	Time at which this conversation entered this queue.	2023-01-10 2:25:54
`destinations.respondingAgent`	object	Details of the responding agent. Note: When an agent responds to a conversation after it has been handed over, their details are captured in the respondingAgent object. However, if the initially assigned agent doesn’t respond and the conversation is reassigned to another agent, details of both the non-responding and responding agents are included in the nonRespondingAgent array of objects.
`destinations.respondingAgent.agentId`	type-prefixed-guid	SmartAssist’s internal ID for the agent.	u-f3a11f62-57d7-5a9f-a071-787650b1xxxx
`destinations.respondingAgent.agentNotes`	array of strings	Notes provided by the agent.	Customer has a problem with Products and Sales. She needs an agent to help her.
`destinations.respondingAgent.destinationType`	string	Type of agent destination.	AgentSegment
`destinations.respondingAgent.status`	string	Status of the conversation with this respondingAgent.	Answered
`destinations.respondingAgent.firstResponseTime`	YYYY-MM-DDTHH SS	The time at which this agent first responded.	2023-01-10 2:25:54
`destinations.respondingAgent.firstResponseDuration`	integer	Duration in seconds, from the time of Agent’s acceptance to the time of his first response.	20
`destinations.respondingAgent.interactionEndTime`	YYYY-MM-DDTHH SS	The time at which the interaction with this respondingAgent ended.	2023-01-10 2:25:54
`destinations.respondingAgent.interactionDuration`	integer	Duration in seconds, from the time of Agent’s acceptance to the time of the last utterance.	51
`destinations.respondingAgent.afterCallWorkDuration`	integer	Duration in seconds, of the post-call-work of this agent.	8
`destinations.respondingAgent.afterCallWorkEndTime`	YYYY-MM-DDTHH SS	The time when this agent completed post-call work.	2023-01-10 2:25:54
`destinations.respondingAgent.ConsultingAgents`	array of objects	Contains details of the internal/external agent to whom the call has been transferred by the primary agent.
`destinations.respondingAgent.ConsultingAgents.isMerged`	Boolean	Indicates whether the agent’s record is merged with another.	True or False
`destinations.respondingAgent.ConsultingAgents.name`	string	The name or phone number of the external agent.	+9198765xxxxx
`destinations.respondingAgent.ConsultingAgents.acceptedTime`	String (ISO 8601 datetime)	The timestamp when the external agent accepted the call.	2025-09-30T12:05:45
`destinations.respondingAgent.ConsultingAgents.assignedAt`	String (ISO 8601 datetime)	The timestamp when the call was assigned to the external agent.	2025-09-30T12:05:36
`destinations.respondingAgent.ConsultingAgents.consultingEndTime`	String (ISO 8601 datetime)	The timestamp when the call ended.	2025-09-30T12:05:58
`destinations.respondingAgent.JoinedUsers`	array	Users who joined the call.
`destinations.respondingAgent.email`	string	Agent’s email address.	john.doe@example.com
`destinations.respondingAgent.name`	character string	Agent’s name.
`destinations.respondingAgent.assignedAt`	YYYY-MM-DDTHH SS	The time at which this conversation was assigned to the Agent.	2023-01-10 2:25:54
`destinations.respondingAgent.acceptedTime`	YYYY-MM-DDTHH SS	The time at which this Agent accepted this conversation.	2023-01-10 2:25:54
`destinations.nonRespondingAgents`	Array of objects	Contains details of agents who were assigned to the interaction but didn’t respond.
`destinations.nonRespondingAgents.agentId`	String	Unique identifier of the agent who was assigned to the interaction but didn’t respond.	u-3ea001b4-664a-58b6-8108-b8bca375xxxx
`destinations.nonRespondingAgents.agentNotes`	Array of Strings	List of notes or remarks recorded for the interaction, typically describing customer intent, bot behavior, or agent context.	The customer initiated a conversation with the bot for various requests, including connecting to an agent.
`destinations.nonRespondingAgents.destinationType`	String	Specifies the segment type of the interaction. For non-responding agents, this value is typically `AgentSegment`.	AgentSegment
`destinations.nonRespondingAgents.email`	string	Email address of the agent who was assigned to handle the interaction.	john.doe@example.com
`destinations.nonRespondingAgents.name`	string	Full name of the assigned agent.	John Doe
`destinations.nonRespondingAgents.assignedAt`	string (ISO 8601 datetime)	Timestamp when the agent was assigned to the interaction.	2025-10-01T13:08:55
`destinations.nonRespondingAgents.nonResponseEvent`	string	Describes the reason the agent didn’t respond to the assigned interaction (for example, `Ignored`, `Supervisor Reassigned`).	Ignored
`csatScore`	integer	Customer Satisfaction (CSAT) score submitted for the call. This field is displayed only when the survey type is `csat`.	4
`npsScore`	integer	Net Promoter Score (NPS) rating submitted for the call, typically on a scale of 0-10, indicating the likelihood of the customer recommending the service. This field is displayed only when the survey type is `nps`.	2
`likeDislikeScore`	integer	Indicates whether the customer liked or disliked the interaction. A value of 1 represents Like, 0 represents Dislike. Displayed only when the survey type is likeDislike.	0
`surveyType`	string	Type of post-call survey associated with the call. For CSAT surveys, the value is `csat`, `likeDislike`, `nps`	csat
`csatFeedback`	string	Optional textual feedback provided by the customer as part of the CSAT survey. Displayed only when the survey type is csat.
services
`userleveltags`	array of tag objects	All user-level tags associated with this session.	{“name”: “accountnum”,”value”: “1214132431412xxxxx”}
`sessionleveltags`	array of tag objects	All session-level tags associated with this session.	{“name”: “audioCodesCallDisconnect”,“value”: “1”}
`campaigninfo`	object	Contains metadata of outbound campaigns associated with a specific session or conversation.
`campaigninfo.campaignName`	string	The name of the outbound campaign associated with the interaction.	Jan 23 hotfix check (Copy)
`campaigninfo.campaignId`	string	The name of the outbound campaign associated with the interaction.	cd-3e9169e-9b3a-4415-bdcd-4700a44xxxxx
`campaigninfo.campaignInstanceId`	string	Unique identifier for a specific execution or run of the campaign.	cid-3b2e4e9-882d-48a7-a5a3-286b007xxxxx
`campaigninfo.campaignDialingListId`	string	Unique identifier of the dialing/contact list used in the campaign.	cdl-6be0807b-c7cf-53fb-8c3c-ee2f66fxxxxx
`campaigninfo.attempt`	integer	Number of contact attempts made to the customer within the campaign.	2
`campaigninfo.contactStatus`	string	Final disposition of the contact attempt (for example, answered, no-answer, busy, failed).	no-answer
`campaigninfo.campaignRunDate`	DateTime (ISO 8601)	Date and time when the campaign was executed, in ISO 8601 UTC format.	2026-02-16T14:06:41.807Z
`campaigninfo.contactListName`	array[String]	Name(s) of the contact list(s) associated with the campaign.	WANTED JAN23
`channelSpecificUserId`	string	Channel-scoped identifier for the conversation.	cs-1a12f704-5a74-5a4e-94d1-4a003cbxxxxx/c-40dd2be-1421-4e76-b54a-e5dba60xxxxx

​Get All Conversations Data - Call Details-v2

​Path Parameters

​Query Parameters

​Sample Request (Interaction Details)

​Sample Request (Call Details)

​Header Parameters

​Request Body Parameters

​Sample Response (Interaction Details)

​Sample Response (Call Details)

​Response Parameters

Get All Conversations Data - Call Details-v2

Path Parameters

Query Parameters

Sample Request (Interaction Details)

Sample Request (Call Details)

Header Parameters

Request Body Parameters

Sample Response (Interaction Details)

Sample Response (Call Details)

Response Parameters