> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent AI Analytics Performance

<Badge icon="arrow-left" color="gray">[Back to Analytics Overview](/ai-for-service/analytics/overview)</Badge>

The **Performance** section gives supervisors and administrators a date and channel-filtered view of Agentic Copilot suggestion acceptance rates and average summary generation times.

## Access Performance

1. Sign in to **AI for Service**.
2. Go to **Agent AI** > **Analytics**.
3. Select **Agent AI** > **Performance**.
4. Filter data based on the following table:

| **Filter**     | **Description**                                                                         |
| -------------- | --------------------------------------------------------------------------------------- |
| **Date range** | Filters all metrics by the selected time period. Defaults to **Today**.                 |
| **Channels**   | Filters data by channel — **Chat**, **Voice**, **Email**. Defaults to **All Channels**. |

<img src="https://mintcdn.com/koreai/JMQjTlNtWyf9H-gP/ai-for-service/analytics/contact-center/conversation_logs/agentai-performance.png?fit=max&auto=format&n=JMQjTlNtWyf9H-gP&q=85&s=0fe5b21d15adb1d6f8114550e69aa38f" alt="agentai-performance" width="1589" height="599" data-path="ai-for-service/analytics/contact-center/conversation_logs/agentai-performance.png" />

## Session and suggestion metrics

The top of the **Performance** section shows four summary metrics for the selected date range. Each metric card includes a delta indicator (↑ or ↓) that compares the current period against the previous equivalent period.

| **Metric**                  | **Description**                                                        |
| --------------------------- | ---------------------------------------------------------------------- |
| **Agent AI Sessions**       | Total Agent AI widget sessions across the selected time range.         |
| **Total Suggestions**       | Total Agentic Copilot suggestions shown to agents across all sessions. |
| **Used Suggestions**        | Total suggestions agents used — copied or sent — across all sessions.  |
| **Suggestions Per Session** | Average number of suggestions per session.                             |

### Copilot Suggestion Acceptance Rate

This section displays two panels side by side: **Agentic Responses** and **Avg. Summary Generation Time**.

#### Agentic Responses

The **Agentic Responses** panel displays a bar chart of the average AI response time (non-streaming) for the selected Agentic app. Use the dropdown list to switch between configured Agentic apps. Hover over a bar to view the exact value in seconds.

| **Element**                               | **Description**                                                                             |
| ----------------------------------------- | ------------------------------------------------------------------------------------------- |
| **App dropdown list**                     | Filters the chart by the selected Agentic app.                                              |
| **Avg. AI Response Time (Non-Streaming)** | Average time the system takes to generate a non-streaming AI response for the selected app. |

#### Avg. Summary Generation Time

The **Avg. Summary Generation Time** panel displays a bar chart comparing the average generation time for **Closing Summary** and **Mid-Conversation Summary** across the selected date range. Hover over a bar to view the exact value in seconds.

| **Metric**                   | **Description**                                                       |
| ---------------------------- | --------------------------------------------------------------------- |
| **Closing Summary**          | Average time, in seconds, to generate an end-of-conversation summary. |
| **Mid-Conversation Summary** | Average time, in seconds, to generate a mid-conversation summary.     |