Use this file to discover all available pages before exploring further.
Back to Analytics OverviewThe Performance Dashboard provides insights into your AI Agent’s NLP performance and integration metrics after it is published.To view the Performance Dashboard:
Click Analytics on the left navigation pane. The Analytics panel opens with the list of reports.
Click Performance Dashboard under the Automation section of the Analytics panel.
This section provides information on the number of intents that were classified and unclassified. An intent represents the goal the customer has in mind when typing a question or comment — it is “what they really mean.”
Metric
Description
Intent Identification Rate
A scorecard showing the percentage and number of intents identified in a duration, along with the percentage increase or decrease from the last selected period.
Intent Identification Trend
A line chart showing total classified vs. unclassified intents over a period of time.
Popular Intents
A table with the number of times the AI Agent identified a given intent from user utterances in active and closed conversations. Fields include Intent Name, Utterance Group (the cluster of similar utterances), and Count. Clicking an intent name displays a drill-down view of relevant utterances, channel, user ID, date and time, and chat history.
Popular Unidentified Utterances
A table showing utterances that did not result in an intent identification, grouped by similarity.
This section shows how many tasks the AI Agent completes and fails within a selected time. Failed tasks include both abandoned and incomplete tasks. Tasks include any interaction such as Dialog, FAQs, or alerts.
Metric
Description
Goal Completion Rate
A scorecard showing the percentage and number of task executions successfully completed in a duration, along with the percentage increase or decrease from the last selected period.
Goal Completion Trend
A line chart plotting successful and failed task executions over time.
Task Performance
A table providing the number of successful and failed task executions per task for a selected duration.
Failure Point Analysis
A table showing the number of times a task has failed at various nodes.
This section provides information on the number of APIs that were successfully executed and failed. Dialog tasks often use a Service node to make REST or SOAP requests to third-party web services.
Metric
Description
API Performance Rate
A scorecard showing the percentage and number of service calls executed successfully, along with the percentage increase or decrease from the last selected period.
Service Execution Trend
A line chart plotting the trend of successful and failed service executions over time.
Service Performance
A table showing the number of times a service node is executed, its status, and the average response time.
This section provides information on the number of scripts that were successfully executed and failed. A Script node allows you to write JavaScript code in a dialog task.
Metric
Description
Script Performance Rate
A scorecard showing the percentage and number of scripts executed successfully, along with the percentage increase or decrease from the last selected period.
Script Execution Trend
A line chart plotting the trend of successful and failed script executions over time.
Script Performance
A table showing the number of times a script node is executed, its status, and the average response time.
