> ## Documentation Index
> Fetch the complete documentation index at: https://koreai.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact centers

Contact center integrations hand over an Artemis conversation to a live agent working in a contact center or service desktop. When your agent escalates, the conversation reaches a human agent in the system you connect.

| Integration | Description |
| :- | :- |
| [Amazon Connect](https://koreai.mintlify.site/agent-platform/integrations/amazon-connect) | Escalate to a live agent in Amazon Connect through a chat contact. |
| [Kore SmartAssist](https://koreai.mintlify.site/agent-platform/integrations/ccai) | Connect an Artemis project to the AI for Service Contact Center app for two-way communication with contact center agents. |
| [Genesys Cloud](https://koreai.mintlify.site/agent-platform/integrations/genesys-cloud) | Connect an Artemis project to the Genesys Cloud CX Agent Desktop. |
| Genesys Open Messaging | Escalate to a Genesys agent over Open Messaging. |
| [Salesforce](https://koreai.mintlify.site/agent-platform/integrations/salesforce) | Connect an Artemis project to the Salesforce Service Cloud Agent Desktop. |
| ServiceNow | Connect an Artemis project to ServiceNow Agent System. |
| [Five9](https://koreai.mintlify.site/agent-platform/integrations/five9) | Connect an Artemis project to Five9 Virtual Contact Center. |

***

**Related articles:**

* [Transfer sessions](https://koreai.mintlify.site/agent-platform/transfer-sessions.md)
* [Integrations overview](https://koreai.mintlify.site/agent-platform/integrations.md)


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